Robert Thomas
Midlothian,Virginia
Summary
Service advisor with hands-on experience in repair estimates, fleet account support, warranty claims, and customer relations. Known for coordinating appointments, managing service details with care, and maintaining strong customer satisfaction through consistent communication and CSI-focused service.
Overview
19
19
years of professional experience
Work History
Certified Volkswagen Advisor
Loyalty VW (DealerTrac)
Chester, VA
08.2023 - 12.2023
Certified Infiniti Advisor
Hyman Bros Infiniti (CDK)
Midlothian, VA
10.2021 - 07.2023
Certified Nissan Advisor- Asst Manager
Loyalty Nissan (DealerTrac)
Chester, VA
10.2020 - 10.2021
Certified Master Mazda Advisor
Heritage Mazda Mileone (Reynolds & Ignite)
Bel Air, MD
06.2020 - 10.2020
- Relocated to Virginia as part of a strategic move.
- Greeted Mazda service customers and guided repair order intake.
- Scheduled appointments through Reynolds and Ignite dealership systems.
- Explained maintenance recommendations and repair estimates to customers.
Certified Ford Advisor
Norris Ford Advisor / Fleet Accounts (ADP/CDK)
Balt MD
09.2019 - 06.2020
- Executed advisor duties, establishing and maintaining relationships with account managers at Comcast, Brightview, Baltimore Gas & Electric, Baltimore County Police, and Baltimore Fire Department, and collaborating with fleet management teams.
- Serviced fleet accounts and customer vehicles, maintaining CSI score between 85 and 97.
- Managed lease plan processes for fleet vehicles to ensure timely and efficient service.
- Facilitated enterprise vehicle management operations.
- Administered ARI fleet management tasks.
- Managed Element account activities related to vehicle services.
- Managed general services account for operational efficiency.
Master Certified Mazda Advisor
Heritage Mazda Bel Air (MileOne) (Reynolds & Ignite)
Bel Air
05.2014 - 08.2019
Asst Operations Manager
Principal Global Investors
05.2012 - 05.2013
Fixed Income Operations Supervisor
T,Rowe Price
07.2008 - 07.2011
Assistant VP Equity (Trade Support)
Wachovia Securities
07.2004 - 06.2008
Education
High School Diploma -
NEW YORK SCHOOL OF GRAPHIC ARTS
New York, NY07-2018
Skills
- Establish repair estimates
- Service Management Software
- Warranty claims
- Fleet management
- Customer liaison
- Customer relations
- Maintenance scheduling
- Client communication management
- Problem solving
- Decision-making
- Team collaboration
- Conflict resolution
- Goal-oriented service
- Product knowledge
Timeline
Certified Volkswagen Advisor
Loyalty VW (DealerTrac)
08.2023 - 12.2023
Certified Infiniti Advisor
Hyman Bros Infiniti (CDK)
10.2021 - 07.2023
Certified Nissan Advisor- Asst Manager
Loyalty Nissan (DealerTrac)
10.2020 - 10.2021
Certified Master Mazda Advisor
Heritage Mazda Mileone (Reynolds & Ignite)
06.2020 - 10.2020
Certified Ford Advisor
Norris Ford Advisor / Fleet Accounts (ADP/CDK)
09.2019 - 06.2020
Master Certified Mazda Advisor
Heritage Mazda Bel Air (MileOne) (Reynolds & Ignite)
05.2014 - 08.2019
Asst Operations Manager
Principal Global Investors
05.2012 - 05.2013
Fixed Income Operations Supervisor
T,Rowe Price
07.2008 - 07.2011
Assistant VP Equity (Trade Support)
Wachovia Securities
07.2004 - 06.2008
High School Diploma -
NEW YORK SCHOOL OF GRAPHIC ARTS