Robert Thompson

• Exercise direct supervision over property staff.
• Oversee daily operations, maintenance, and administration of multiple properties.
• Handle resident complaints and expedited maintenance requests.
• Issue non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
• Inspect properties regularly to identify deficiencies and schedule repairs.
• Facilitate tenant paperwork processing and verification.

• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Implemented online advertising and other marketing initiatives to generate interest.
• Checked rental eligibility by following the company's verification process.
• Prepared lease paperwork, obtained signatures and payments from new residents.

Property Manager: Hailey (208)887-4770

• Sold auto and home insurance to new clients that were calling in to our inbound sales que.
• Analyzed customer needs and provided best options, upselling products and services.

Liberty Mutual Insurance: (800)837-5254

• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
• Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.

District Manager: Brittany Arbuckle (208)391-7841

• Scheduled and coordinated therapy and case management sessions.
• Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
• Gathered, transcribed and typed medical information into charts.

Ability Health and Rehabilitation: (208)333-9578

• Assisted customers with various types of technical issues over the phone.
• Managed customer system updates, informing clients of installation progress stages.
• Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction.

Safelink Internet: (208)677-8000