ROBERT TOMARO
Parma,OH
Summary
Experienced Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. A team motivator and planner with in-depth understanding of parts, vendors and customer needs. Skilled multitasker, managing multiple priorities with a positive attitude with the willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Parts Manager
Hissong Kenworth Inc
Richfield, OH
02.2021 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved order delivery management system.
- Collaborated with service manager to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Managed an additional stand alone, parts only location providing full customer and staff support.
- Maintain a fleet of 12 sales and delivery vehicles.
- Maintain employee safety compliance training in accordinance with regulatory standards.
- Prepare monthly parts department reconciliations.
- Prepare yearly budget along with department narrative presented to CEO and CFO.
Territory Sales Representative
Abel Truck Parts
Independence, OH
10.2007 - 02.2021
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Increased market share by identifying emerging trends and adjusting sales strategies accordingly.
- Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
- Analyzed competitor tactics and adjusted approach to stay ahead in the marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Route Sales Representative
Nannicola
Youngstown, OH
09.2001 - 10.2007
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Maximized sales through effective territory management and strategic route planning.
- Immediately addressed problems with customers to promote speedy resolution.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
Education
General Studies
Cleveland State University
Cleveland, OHSkills
- Customer Service
- Invoice Processing
- Inventory Management
- Ordering parts
- Improving customer satisfaction
- Vendor Relations
- Inventory Auditing
- Returns processing
- Forklift Operation
- Warehouse Operations
- Goal Setting
- Customer Relations
- Purchasing strategies
- Coordinating paperwork
- Staff Training
- Sales Promotion
- Demand forecasting
- POS systems operations
- Product Promotion
- Performance Improvement
Accomplishments
- Achieving a departmental record sales in October of 2023
- Implemented a streamlined parts warranty procedure to reduce payout delays.
- Increased efficiency of product deliveries and driver accountability with implementation of driver tracking software.
Certification
Paccar Parts Essentials for Managers Training 2023
Paccar Parts Professional Training 2022
Heavy Duty A/C Theory, Diagnosis and Service Procedures from MEI Inc. Training 2011
Cummins Dealer Sales Training 2022
Cummins Vehicle Spec'ing Basics 2022
Paccar/Kenworth Advance Vocational Acadamy 2021
Paccar/Kenworth New Dealer Acadamy 2021
Paccar Parts Retail Power Marketing 2022
DOT Hazardous Material Training Expires 7/2024
Federal Hazardous Waste Management Training 2021
Emergency Response Training 2021
Hazard Communication Awareness Exp 10/2025
Forklift Operator Training for Supervisors 2023
Cyber Security Training 2024
Workplace Violence Prevention Training 2021
Back Injury Prevention Training 2021
Timeline
Parts Manager
Hissong Kenworth Inc
02.2021 - Current
Territory Sales Representative
Abel Truck Parts
10.2007 - 02.2021
Route Sales Representative
Nannicola
09.2001 - 10.2007
General Studies
Cleveland State University