Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Robert Trapp

Robert Trapp

Virginia Beach,Virginia

Summary

Dedicated professional with superior knowledge in problem solving tasks while finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Pursuing a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

In Store Technician & Retail

Aegean Pools
06.2023 - 01.2024
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
  • Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.

Sales and Service Technician

Aqua Dynamics Swimming Pools
04.2015 - 06.2023
  • Increased sales revenue by consistently upselling products and services to customers.
  • Improved customer satisfaction by providing timely and efficient troubleshooting for technical issues.
  • Maintained a high level of product knowledge, enabling effective recommendations based on customer needs.
  • Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
  • Assisted clients with product selection, effectively matching them with suitable options based on their specific requirements.
  • Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
  • Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.

CDL A OTR Driver

Service Transfer Inc.
08.2009 - 04.2015
  • Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
  • Reduced delivery times by consistently planning optimal routes using GPS and road maps.
  • Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
  • Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
  • Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
  • Performed minor repairs on trucks when necessary to minimize downtime during long hauls.
  • Safeguarded transported goods by maintaining a high level of security and vigilance during overnight stops or extended layovers.
  • Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.

CDL A OTR Owner Operator and Instructor

Werner Enterprises
01.2007 - 08.2009
  • Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
  • Improved student comprehension by incorporating diverse teaching methods and materials.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Maintained accurate records of deliveries, hours of service
  • Safeguarded transported goods by maintaining a high level of security and vigilance during overnight stops or extended layovers.
  • Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
  • Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
  • Developed comprehensive lesson plans for various driving scenarios, ensuring thorough preparation for real-world situations.
  • Promoted defensive driving techniques, resulting in a reduction of accidents among trained drivers.

Driver, Warehouse

AVSC Electronics Inc.
08.2006 - 01.2007
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.

Sales Associate

Best Value Hardware
04.2006 - 10.2006
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Parts Sales Manager

Great Atlantic Pool Spa Patio
06.2002 - 04.2006
  • Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
  • Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
  • Led a team of sales associates to consistently surpass monthly sales goals.
  • Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
  • Enhanced customer satisfaction by providing timely and efficient repair services.
  • Diagnosed and repaired problems with electrical and mechanical systems.

Service Advisor

Pep Boys Auto Parts & Service
03.2002 - 07.2002
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Maintenance Crew Member

Simon Property Group (Lynnhaven Mall)
05.2000 - 06.2002
  • Improved equipment efficiency by conducting regular preventive maintenance and repairs.
  • Reduced downtime for machinery by quickly identifying issues and performing necessary repairs.
  • Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
  • Increased team productivity through effective communication and collaboration on maintenance tasks.

Installation Technician

Davenport Insulation
12.1997 - 05.2000
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Worked with diverse types of weather and ground conditions.
  • Expanded product offerings for clients by staying up-to-date with the latest fireplace technology and trends.
  • Prevented potential hazards through rigorous inspection of gas lines, electrical connections, venting systems, and other critical components during the installation process.
  • Operated equipment such as forklifts to move bricks and supplies.

Education

High School Diploma -

Harcourt High School
Cambridge, MA

Tractor Trailer Driving - Class A Tractor Trailer Driving

Advance Technology Institute
Virginia Beach, VA

Pool And Spa Care, Maintenance, Chemistry

National Pool And Spa Instatute
On Line

Skills

  • System Troubleshooting
  • Cost Control
  • System Installation
  • Component Replacement
  • Customer Service
  • Equipment Repair
  • Customer Interaction
  • Mechanical Knowledge
  • Detail Oriented
  • Maintenance and Repairs
  • Power Tools and Equipment
  • General Plumbing

Accomplishments

  • Attained Certificate of Achievement by completing Train The Trainer Course Werner Enterprise, Inc. with accuracy and efficiency.
  • Achieved Advanced Driving Traffic Safety Course by completing Smith System Defensive Driving Course with accuracy and efficiency.

Certification

  • Smith System Defensive Driving Course, Werner Enterprise LLC - 2009
  • Train The Trainer Course, Werner Enterprise LLC - 2007
  • Werner Enterprise Driving Training - 2007
  • Certified Tractor Trailer Driving, Advanced Technology Institution - 2007
  • Owens Corning Certified Energy Professional, Davenport Insulation Inc. - 1998

Timeline

In Store Technician & Retail

Aegean Pools
06.2023 - 01.2024

Sales and Service Technician

Aqua Dynamics Swimming Pools
04.2015 - 06.2023

CDL A OTR Driver

Service Transfer Inc.
08.2009 - 04.2015

CDL A OTR Owner Operator and Instructor

Werner Enterprises
01.2007 - 08.2009

Driver, Warehouse

AVSC Electronics Inc.
08.2006 - 01.2007

Sales Associate

Best Value Hardware
04.2006 - 10.2006

Parts Sales Manager

Great Atlantic Pool Spa Patio
06.2002 - 04.2006

Service Advisor

Pep Boys Auto Parts & Service
03.2002 - 07.2002

Maintenance Crew Member

Simon Property Group (Lynnhaven Mall)
05.2000 - 06.2002

Installation Technician

Davenport Insulation
12.1997 - 05.2000

High School Diploma -

Harcourt High School

Tractor Trailer Driving - Class A Tractor Trailer Driving

Advance Technology Institute

Pool And Spa Care, Maintenance, Chemistry

National Pool And Spa Instatute

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Robert Trapp