Robert Tyler
East Lansing,MI
Summary
Results-oriented, strategic, manager and sales professional with 10 Years of management experience and exceptional people skills. 5 Years in the Sales and Marketing industry. Performance-driven, consistent, self-directed, and well-versed in client and project management skills. Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
Work History
General Manager
Johnny Clean Car Wash
06.2022 - 09.2024
- Solely responsible for all SAFE daily operations
- Developed and promoted a core membership base of over 2700 customers
- Created a 47% success rate Conversion into cash customers, higher than the industry standards
- Promoted Google scores from 3.7 to 4.5 in 1 year
- Well versed in necessary chemical usage based on industry safety standards
- Directly responsible for the staffing of over 20 associates
- Maintained and operated all technical equipment
- Promoted and maintain a SAFE work environment to zero accidents by instilling core safety values
- Constrained with other sister facilities in different states to adapt standardized processes.
General Manager
Wing Daddy’s Sauce House
03.2018 - 03.2021
- Responsible for all fascists of restaurant operations, including labor scheduling, labor staffing, inventory control measures, led safety objectives and sales growth
- Earned trust for the organization with people-centric results
- Guided coaching and development for management
- Created documentation for all of the restaurant operation
- Collaborated with all associates on the execution of all daily, monthly, and yearly restaurant operational goals
- Launched and led marketing and strategic goals of the restaurant
- Coordinated paths of direct communication with all management and associated staff with company objectives
Owner/ CEO
Conquest Management
08.2015 - 01.2018
- Pioneered and maintained relationships with Fortune 500 retailers and brands like Costco Wholesale and AT&T, As well as Walmart, Best Buy and Menard's
- Analyzed and Planned business operational mandates and policies to maintain compliance
- Launched client research to identify key target demographics within each market
- Executed proper staffing and marketing needs based on business needs
- Programmed payroll reports for 100+ sales representatives
- Orchestrated a positive, exciting work culture with all associates
Account Executive
Vincero Inc.
03.2013 - 01.2016
- Consistently met and exceeded department expectations for productivity and accuracy levels
- Improved business model to achieve company goals
- Directly responsible for all staffing needs
- Guided all new customer needs
- Personally responsible for staffing, developing and guidance of 80-100 sales representatives
- Increase new cliental and directly responsible for customer feedback
- Developed action plans to develop customer engagement and development
Assistant General Manager
Archie’s Family Restaurant
08.2010 - 02.2015
- Directly responsible for specific needs of scheduling inventory control measures, and sales growth
- Coordinated the staffing, training, and development needs of the restaurant
- Responsible for customer service needs, marketing, and growth of the restaurant
- Enhanced the Communication of sales goals to staff
- Amplified the communication of safety, cleanliness, and organization of all line workstations
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns promptly.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Education
High School Diploma -
Bentley Senior High School
Burton, MI06.2010
Skills
- Inventory Control
- DRB Tunnel Systems
- Restaurant Management
- Public relations
- Budgeting
- Retail management
- RECRUITING
- Team management
- MERCHANDISING
- Profit and loss
- Events management
- Project management
- Food safety
- Office management
References
- John Shullman, CEO Johnny Clean Car Wash/ Former CEO of Lansing Car Wash, 954-270-5778
- Bret Lewis, Former VP of Operations Johnny Clean Car Wash, 636-236-3728
- Matt Erny, Sales Agent Simoniz Chemical, 269-447-6969
Timeline
General Manager
Johnny Clean Car Wash
06.2022 - 09.2024
General Manager
Wing Daddy’s Sauce House
03.2018 - 03.2021
Owner/ CEO
Conquest Management
08.2015 - 01.2018
Account Executive
Vincero Inc.
03.2013 - 01.2016
Assistant General Manager
Archie’s Family Restaurant
08.2010 - 02.2015
High School Diploma -
Bentley Senior High School
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