Robert Vanisacker
Durant
Summary
Results-driven Operations Manager known for strong problem-solving skills and strategic planning. Experienced in driving workflow optimization and enhancing team productivity through innovative training programs and effective communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
The Tile Shop
Durant, OK
03.2017 - 06.2026
- Streamlined operational workflows to enhance efficiency and reduce delays.
- Led cross-functional teams to implement process improvements and optimize resource allocation.
- Created and developed training programs for new hires, ensuring compliance with safety standards and operational procedures.
- Managed inventory control systems, improving accuracy of stock levels and reducing discrepancies.
- Analyzed performance metrics to identify areas for improvement, driving overall operational excellence.
- Oversaw scheduling and staffing logistics, enhancing team productivity and service delivery standards.
- Facilitated regular performance reviews, mentoring staff to foster professional growth and development.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to site manager.
- Oversaw facility maintenance, assisted in maintaining reach trucks, order pickers, sit down forklifts and other general maintenance ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Created an orientation program for the Durant Ok facility.
- Tasked with and completed a new Ecommerce sample program for The Tile Shop company as a whole.
Shipping Manager
The Tile Shop
Durant OK
11.2013 - 02.2017
- Oversaw daily shipping operations, ensuring timely and accurate dispatch of products.
- Managed inventory control, optimizing stock levels to meet customer demand.
- Developed and implemented efficient shipping processes, reducing lead times significantly.
- Trained and mentored team members in best practices for logistics management.
- Analyzed shipping data to identify trends and drive continuous improvement initiatives.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Lead team of 20 employees packaging, palletizing and shipping up to 98.7% accuracy.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Improved workflow efficiency through the implementation of cross-training programs within the shipping department.
- Established performance metrics for shipping department, accuracy driving continuous improvement initiatives.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Shipping Supervisor
The Tile Shop
Durant, OK/ Ottawa Lake, MI
01.2012 - 10.2013
- Oversaw daily shipping operations, ensuring timely dispatch of products to customers.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock.
- Trained and mentored team members on safety protocols and best practices in shipping processes.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Collaborated with logistics teams to streamline transportation and delivery schedules.
- Supervised shipping team of 20 employees.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Inspected loading operations for improvements in efficiency and safety.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
- Evaluated current workflows regularly to identify bottlenecks and inefficiencies, implementing changes as needed to maintain optimal shipping performance.
- Conducted regular performance reviews for team members, identifying areas for growth and providing constructive feedback.
- Pulled, verified, and packaged items for shipment.
- Optimized loading procedures to maximize truck space utilization and minimize transportation costs.
- Organized training sessions on new equipment or processes to keep staff updated on industry best practices.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Met or exceeded production goals and objectives by following strict procedures.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new team members on proper and safe use of reach trucks, order pickers, sit down forklifts.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Developed and implemented strategies to improve team productivity and efficiency.
- Resolved conflicts between team members and addressed complaints or grievances.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Shipping Lead
The Tile Shop
Ottawa, MI
01.2011 - 12.2012
- Mentored junior staff, fostering a supportive work environment that encouraged professional growth.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Processed required paperwork to expedite handling of shipped and received goods.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Assist Shipping supervisor to coordinate time off scheduling for employees.
- Monitor and maintain overall cleanliness and organization of pulling locations and aisles.
- Pick and pack for all categories in The Tile Shop warehouse.
- Load trucks up to specific weight to ensure full loads.
- Conduct morning startup meetings in place of Shipping Supervisor during PTO days.
Material Handler
The Tile Shop
Ottawa Lake, MI
11.2006 - 01.2011
- Operated reach trucks, order pickers, sit forklifts, and pallet jacks to efficiently transport materials across warehouse.
- Pick and pack items to get ready for safe shipping.
- Maintained inventory accuracy through regular stock checks and system updates.
- Loaded and unloaded shipments, ensuring proper handling of fragile tile products.
- Collaborated with team members to optimize workflow and meet daily shipping goals.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas and aisles organized, clean, and secure to fully protect company assets.
- Used hand-held RF scanners and physical logs to accurately track item movements.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Performed cycle counts and inventory control to accurately track product levels.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to pallets to mark with identifying shipping information.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Received and stored shipments and new equipment as directed.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated equipment while observing standard safety procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
Education
High School Diploma -
Monroe High School
Monroe05-1998
Skills
- Problem-solving
- Team leadership
- Operations management
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff development
- MS office
- Workflow optimization
- Strategic planning
- Process improvements
- Onboarding and orientation
Accomplishments
360 Solutions Developing High Performance Teams- Kiamichi Technology Center/ Completed Spring 2016
360 Solutions Developing High Performance Leadership- Kiamichi Technology Center/ Completed Spring 2014
360 Solutions Effective Supervisor Training- Kiamichi Technology Center/ Completed Fall 2013
Crown Forklift Train the Trainer Program- Southern Material Handling/ Completed Fall 2013
Certification
CPR & AED certified- Kiamichi Technology Center/ Completed Spring 2015
Timeline
Operations Manager
The Tile Shop
03.2017 - 06.2026
Shipping Manager
The Tile Shop
11.2013 - 02.2017
Shipping Supervisor
The Tile Shop
01.2012 - 10.2013
Shipping Lead
The Tile Shop
01.2011 - 12.2012
Material Handler
The Tile Shop
11.2006 - 01.2011
High School Diploma -
Monroe High School