Robert Veale
Wilmington,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Operations Manager
MISSION BBQ
02.2014 - Current
- Assisted in recruiting, hiring and training of team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed systems and procedures to improve operational quality and team efficiency.
- Functional Expert in all competencies of restaurant operations
- Interacted well with customers to build connections and nurture relationships.
Operating Partner
Outback Steakhouse
09.2007 - 02.2014
- Recruited and hired qualified candidates to fill vacancies.
- Managed effective customer service and quality assurance programs to protect business reputation.
- Set and implemented promotional strategies to drive business growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant General Manager of Operations
Bertuccis Restaurant
04.2001 - 09.2007
- Monitored employee productivity and optimized procedures to reduce costs.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
- Coordinated with General Manager in different operational issues and promotional activities.
- Functional Expert in all competencies of the restaurant operations.
Education
No Degree - Business Administration And Management
Northern Virginia Community College
Annandale, VASkills
- Business Planning
- Microsoft Office Expertise
- Systems Implementations
- Management
- Financial and Cash Flow Analyses
- Policy and Procedure Implementation
- Goal Attainment
- Recruiting and Hiring
- Productivity Improvement
- Customer Relationship Management
- Budgeting and Cost Control
- Operations Oversight
Timeline
Operations Manager
MISSION BBQ
02.2014 - Current
Operating Partner
Outback Steakhouse
09.2007 - 02.2014
Assistant General Manager of Operations
Bertuccis Restaurant
04.2001 - 09.2007
No Degree - Business Administration And Management
Northern Virginia Community College