Summary
Overview
Work History
Education
Skills
Interests
Timeline

Robert Vickers

High Point,NC

Summary

Dynamic and results-driven professional with extensive experience at Discount Tire. Proven expertise in operations management and customer relationship management, enhancing team efficiency and satisfaction. Skilled in staff training and problem-solving, I successfully implemented process improvements that boosted productivity and fostered a collaborative work environment. Utilizes effective communication and strategic planning to drive success. Track record of improving team performance and meeting organizational objectives.

Overview

7
7
years of professional experience

Work History

Tire Technician

Discount Tire
06.2019 - 07.2021
  • Installed and balanced tires to ensure optimal vehicle performance.
  • Operated advanced tire-changing equipment to enhance workflow efficiency.
  • Diagnosed tire-related issues and recommended appropriate solutions for customers.

Senior Assistant Manager

Discount Tire
07.2021 - Current
  • Oversaw daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored junior staff on customer service excellence and product knowledge.
  • Implemented process improvements that enhanced team efficiency and customer satisfaction.
  • Analyzed sales data to identify trends and adjust inventory management strategies accordingly.
  • Developed and maintained strong relationships with customers, addressing inquiries and resolving issues promptly.
  • Led a team of junior assistants, ensuring efficient task completion and professional development.
  • Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.

Education

Associate of Arts -

Davidson Davie Community College, Lexington, NC
05-2021
  • 3.5 GPA
  • Honoree of Davidson Davie Community College

High School Diploma -

Davidson Early College High School, Lexington, NC
05-2021
  • Honoree of Davidson Early College High School
  • 4.2 GPA
  • Ranked in Top 12% of class
  • summa cum laude graduate

Skills

  • Store cleaning
  • Staff training and development
  • Customer relationship management
  • Operations management
  • Inventory control
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Team collaboration
  • Team leadership
  • Verbal and written communication
  • Workplace safety compliance

Interests

  • Documenting and sharing travel experiences
  • Food Tourism
  • Video Gaming
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • I like trying new recipes and food trends

Timeline

Senior Assistant Manager - Discount Tire
07.2021 - Current
Tire Technician - Discount Tire
06.2019 - 07.2021
Davidson Davie Community College - Associate of Arts,
Davidson Early College High School - High School Diploma,
Robert Vickers