- Documenting and sharing travel experiences
- Food Tourism
- Video Gaming
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I like trying new recipes and food trends
Robert Vickers
High Point,NC
Summary
Dynamic and results-driven professional with extensive experience at Discount Tire. Proven expertise in operations management and customer relationship management, enhancing team efficiency and satisfaction. Skilled in staff training and problem-solving, I successfully implemented process improvements that boosted productivity and fostered a collaborative work environment. Utilizes effective communication and strategic planning to drive success. Track record of improving team performance and meeting organizational objectives.
Overview
7
7
years of professional experience
Work History
Tire Technician
Discount Tire
06.2019 - 07.2021
- Installed and balanced tires to ensure optimal vehicle performance.
- Operated advanced tire-changing equipment to enhance workflow efficiency.
- Diagnosed tire-related issues and recommended appropriate solutions for customers.
Senior Assistant Manager
Discount Tire
07.2021 - Current
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored junior staff on customer service excellence and product knowledge.
- Implemented process improvements that enhanced team efficiency and customer satisfaction.
- Analyzed sales data to identify trends and adjust inventory management strategies accordingly.
- Developed and maintained strong relationships with customers, addressing inquiries and resolving issues promptly.
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
Education
Associate of Arts -
05-2021
- 3.5 GPA
- Honoree of Davidson Davie Community College
High School Diploma -
05-2021
- Honoree of Davidson Early College High School
- 4.2 GPA
- Ranked in Top 12% of class
- summa cum laude graduate
Skills
- Store cleaning
- Staff training and development
- Customer relationship management
- Operations management
- Inventory control
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Team leadership
- Verbal and written communication
- Workplace safety compliance
Interests
Timeline
Senior Assistant Manager - Discount Tire
07.2021 - Current
Tire Technician - Discount Tire
06.2019 - 07.2021
Davidson Davie Community College - Associate of Arts,
Davidson Early College High School - High School Diploma,