ROBERT VIGNE
Fort Myers,Florida
Overview
7
7
years of professional experience
Work History
Systems Administrator
Fort Myers Beach Public Library
Ft. Myers Beach, FL
01.2021 - 01.2024
- Administered Microsoft solutions, an active directory domain, group policies, remote desktop terminal services, firewalls, backups, content filtering.
- Administered and configures the Library's integrated library system, comprised of system administration, security, users, profiles, policies, circulation, cataloging, and statistical data reporting.
- Installed, configured, maintained the network, and troubleshoots hardware and software for staff and public workstations, following up with vendor support staff if necessary.
- Managed 5 internal servers, 42 PC's and all peripheral devices within the library.
- Assisted all employees and patrons on any IT related issues.
- Managed software and security updates and patches across multiple operating systems.
- Managed onsite and offsite backup of servers as well as proactive hard-drive upgrades and replacements as needed.
- Maintained and prepared A/V and IT systems in conference room for community, personal business and Board of Directors meetings including built in projector, audio and video systems rack and separate Wi-Fi.
- Managed security, including internal and external IP cameras and building access control.
- Performed site cable runs and connectors to all offices and necessary locations, and configured and managed all personal computers.
- Updated and maintained the library's website, to inform the public of current events as well as inform the Board of Directors of scheduled meeting dates and agendas.
- Configured and maintained firewalls, switches and access points.
Technology and Security Administrator
Fort Myers Beach Fire Control District
Ft. Myers, FL
01.2020 - 01.2021
- Oversaw all IT and security maintenance for around 75 users and 100 computers, including remote and on-site troubleshooting of IT resources, as well as public safety for 800 megahertz (MHz) radios by fixing and updating as necessary.
- Served as the administrator for all Microsoft Office, Azure work-related applications, ManageEngine RMM, Sophos Security or Firewalls, Adobe, and macOS system management, as well as voice over internet protocol (VoIP) and internet hardware and web-based portal configurations.
- Guaranteed avoidance of downtime for mission critical systems by repairing and managing all MDC tracking computers and emergency medical technician (EMT) reporting laptops.
- Facilitated replacement and upgrades of all IT systems, consisting of Sophos firewalls, access points, and endpoint user security.
- Introduced and administered an IT and radio systems work ticketing system for rapid issue resolution and workload prioritization.
- Implemented a cloud-based backup plan for archive and data retention due to server crash or ransomware attack for server management.
- Monitored all access control and security cameras for four locations and all electronic assets.
- Led the configuration and installation of a new type of station alert system for fire or EMT calls.
- Functioned as the only IT or security personnel for four locations with over 78 people, which involved maintenance of all portable, alert, and vehicle mounted radios and other emergency systems.
- Administered budget and negotiated all IT upgrades, changes, and new technology.
- Managed / maintained two Windows 2012 R2 Dell Poweredge servers including Active Directory and Azure cloud backup as well as local backup.
- Ran CAT6 infrastructure for three locations. Proficient with cable runs, connector wiring and handheld network testers.
- Experienced in Solar Winds and N-Able remote management and monitoring.
- LAN, WAN, VPN and VOIP setup and management.
- Configured and managed Cisco Meraki Firewalls and access points.
- Managed and edited Windows Group Policy and Azure Active Directory as needed.
- CAT5e, CAT6 cable runs, connector attachments and connectivity troubleshooting.
- Set up and maintained Guarding Vision IP based security cameras as well as connectivity issues.
- Utilized Cisco switches.
- Used VMWare and VirtualBox to test operating systems for compatibility of mission critical software applications and security.
- Managed Office 365 subscription and user accounts including Outlook, SharePoint, Power Automate, Forms, OneDrive.
- Utilized Putty to configure and troubleshoot Sophos Firewalls and determine programming issues.
- Integrated Apple iPads to replace EMT laptops for first responder ambulance calls.
Radio Frequency (RF) Field Service Technician
Motorola Solutions
Ft. Myers, FL
01.2019 - 01.2020
- Effectively executed preventative maintenance (PM) program for 7500 analog and digital radio systems for the fire and police departments, and the emergency medical services in Lee County for a US-based data communications and telecommunications equipment provider.
- Observed strict compliance with FCC and Motorola specifications for all critical parameters of each emergency communication device.
- Supervised repair, replacement, and upgrade of portable radios, emergency vehicle computer systems, and siren boxes, and correct software code errors for the computer aided dispatch (CAD) application for emergency vehicles to guarantee accurate functionality of all GPS mapping.
- Executed MOTOTRBO programming and troubleshooting for 5 NCH and 4 Lee Health locations on an ongoing basis.
- Prepared an annual preventative maintenance report, which outlined all maintenance activities scheduled and/or performed on each device and their operational statuses within the calendar year for the upper management and customer review.
- Carried out installation, programming, system management, and repair services for communication devices for Lee County fire, police, and emergency medical services (EMS) public response teams in Florida for a privately held provider of communications system and two-way radio support.
- Earned recognition for excellent performance in completing installation of Sierra Wireless and mobile data systems in the Lee County EMS or fire vehicular fleet ahead of the project deadline.
- Ran CAT6 infrastructure for three locations. Proficient with cable runs, connector wiring and handheld network testers.
- Proficient with oscilloscope, service test monitor, multi-meter and network testers.
- Cisco Meraki firewall and access points.
- Managed data storage on Network storage drives and integrated Google Drive and Docs for live updates and of spreadsheets and test results for Lee County radio preventative maintenance program.
Radio Frequency (RF), Information Technology (IT) Lead Technician
Lightning Wireless Solutions
Ft. Myers, FL
01.2018 - 01.2019
- Programmed and troubleshot Motorola and Vertex radios through Motorola customer programming software (CPS) and MOTOTRBO.
- Held accountability in repairing radios at a component-level using electronic troubleshooting and soldering.
- Demonstrated expertise in conducting repeater programming and configuration, as well as LMR400 and antenna analysis, watt meter verification, duplexer tuning, full system examination, and on-site installation.
- Coordinated and delivered large radio and repeater rental orders for events and festivals such as on-site setup and testing.
- Acted as the IT administrator, responsible for developing and maintaining network and server systems.
- Performed site cable runs and connectors to all offices and necessary locations, and configured and managed all personal computers.
- Initiated server and Dropbox backups on a daily basis, while resolving all employee IT-related issues.
- Used Putty to access Windows Server 2012 R2 for regularly scheduled data backup.
- CAT5e, CAT6 cable runs, connector attachments and connectivity troubleshooting, including initial setup of new location building.
- Provided direct oversight to mobile base station radio, global positioning system (GPS), vehicle, and Motorola SLR5700 and XPR8400 installation, along with troubleshooting on-site at customer locations.
- Organized and updated codeplug storage and programming for radios and repeaters.
Transportation Security Officer
ISS Action Security
Punta Gorda, FL
01.2017 - 01.2018
- Ensured safety and security of the traveling public and their property in accordance with protocol and procedures established by the Department of Homeland Security (DHS) and Transportation Security Administration (TSA).
- Uphold high level of customer service and communication, while exhibiting required observation and security techniques.
- Displayed comprehensive abilities in utilizing multiple security equipment, including explosive trace detection, computed tomography X-ray, Heimann X-ray, and advanced imaging technology.
- Gained selection as on-the-job training mentor to work with newly hired officers.
Timeline
Systems Administrator
Fort Myers Beach Public Library
01.2021 - 01.2024
Technology and Security Administrator
Fort Myers Beach Fire Control District
01.2020 - 01.2021
Radio Frequency (RF) Field Service Technician
Motorola Solutions
01.2019 - 01.2020
Radio Frequency (RF), Information Technology (IT) Lead Technician
Lightning Wireless Solutions
01.2018 - 01.2019
Transportation Security Officer
ISS Action Security
01.2017 - 01.2018