Alberto Delgado Jr
Los Angeles,CA
Summary
A capable Technician who is highly motivated to exceed in their goals Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows 10 user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Systems Administrator
Pitch Black Creative
06.2024 - Current
- Managed user accounts and permissions, enhancing access control and data protection protocols.
- Collaborated with cross-functional teams to align IT initiatives with organizational goals and objectives.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Many others responsibilities, such as coordinating vendors, consolidating hardware and provisioning new office spaces
IT Operations Associate
FuseFX
01.2023 - 06.2024
- Insured level 1 & 2 tickets get resolved within a timely manner
- Troubleshoot Windows, Linux, MacOS
- Build, diagnose, setup workstations, servers, network switches for any hardware / software issues.
- Use automation such as Powershell or Python to improve workflow
Helpdesk Agent
Turner Techtronics
11.2021 - 10.2022
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured windows 10/11, Android ,and iPhone, devices for employees.
- Updated, and optimized windows 10/11 machines to ensure security and application functions
- Documented support interactions for future reference on ServiceNow or One note
- Provided customer support and technical support to 15-25 customers daily
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Assisted end-users installing / troubleshooting hardware and software issues via Teamviewer
- Assisted with password resets, setting up 2MFA, and setting up VPNs like Duo Mobile for end-users.
Computer Consultant
Geek Squad Best Buy, Via Campo
10.2020 - 11.2021
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Handled 30-50 customers per day in fast-paced setting with only 3 service agents.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Used diagnostic tools to identify hardware failures
- Assisted customers setup and use O365, Zoom, And other such programs.
Stage Crew
Remix Music Combine
11.2017 - 06.2020
- Worked well with teammates and accepted coaching from management team.
- Assisted in a team led environment with setting up stages for music events.
- Operated stage equipment and lighting for live performances, ensuring optimal functionality.
Education
High School Diploma -
Animo Ralph Bunche, St
Los Angeles, CA06.2020
Some College (No Degree) - Information Technology
Google
OnlineSkills
- System troubleshooting
- Application support
- Incident management
- Hardware maintenance
- Server administration
- Virtualization technologies
- Operating systems
- Network management
- Machine learning
- Problem-solving
Certification
- Certified Google Technical Support , Google - Early 2021 - Mid 2021
- Certified Apple Technician , Apple - Mid 2020 - Late 2020
Timeline
Systems Administrator
Pitch Black Creative
06.2024 - Current
IT Operations Associate
FuseFX
01.2023 - 06.2024
Helpdesk Agent
Turner Techtronics
11.2021 - 10.2022
Computer Consultant
Geek Squad Best Buy, Via Campo
10.2020 - 11.2021
Stage Crew
Remix Music Combine
11.2017 - 06.2020
Some College (No Degree) - Information Technology
Google
High School Diploma -
Animo Ralph Bunche, St