ROBERT VILAMARD
Summary
Talented Telephone Interviewer successful in hosting phone interviews to obtain high-quality data. Practiced in fast and accurate data entry allowing the flexibility to quickly answer clients' questions and remain friendly. Focused on following regulations and protocols regarding call-backs and interview etiquette.
Knowledgeable laboratory professional skilled in all facets of medical laboratory testing. Familiar with TJC, OSHA and FDA guidelines. Quality-driven team player with accuracy-focused and efficient approach, offering [Number] years of industry expertise.
Overview
4
4
years of professional experience
Work History
Call Center Representative
ABC MEDICAL TECHNOLOGY SOLUTION Call Center .
04.2023 - 08.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
GDCC CALL CENTER
01.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Adjusted scripts to better target needs and interests of specific individuals.
- Explained survey objectives and procedures to interviewees.
Education
High School Diploma -
NORTH MIAMI BEACH SENIOR HIGH
06.2007
Skills
Active listening
Adaptability
Problem solving
Communication
Microsoft Office
Technical proficiency and software knowledge
Languages
English
Full Professional
French
Full Professional
CREOLE
Native or Bilingual
Timeline
Call Center Representative
ABC MEDICAL TECHNOLOGY SOLUTION Call Center .
04.2023 - 08.2024
Customer Service Representative
GDCC CALL CENTER
01.2021 - 03.2023
High School Diploma -
NORTH MIAMI BEACH SENIOR HIGH
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