Robert Villaume
Lester Prairie,MN
Summary
Exceptional team player and innovative leader seeking a position where talents will be appreciated and utilized. Committed to driving organizational success by improving user ratings and customer satisfaction. Outstanding leadership and management skills- manage and delegate tasks to team of several employees. Proactive and analytical with several years of progressive experience as professional in the field.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Manager
Renova One
04.2025 - Current
- Lead and train a team of invoicing specialists, setting deadlines, addressing training gaps, and issuing corrective actions as needed.
- Communicate project updates and team performance to management, ensuring alignment with company standards.
- Develop and implement new project tracking systems using Smartsheets; train team members on proper usage.
- Help design and improve processes for the Restoration division to enhance workflow and accuracy.
- Frequently consulted in project meetings for expertise on operational processes and project completion standards.
- Performed some of these responsibilities unofficially since March 2024 while serving as Accountant - Construction Services.
Accountant - Construction Services
Renovation Systems (Now Renova One)
04.2023 - 04.2025
- Tackled larger projects including Interior Renovations and Restoration, requiring invoicing for large-scale projects with high attention to detail.
- Took on additional responsibilities due to staffing issues, including redeveloping the Interior Renovations division and training different division team members.
- Developed and continue to enhance Smartsheet for company processes, including:
- Revamped the outdated Credit Request Process with the use of Smartsheet.
- Created a tracking system for on-site and manufacturer warranties with Smartsheet.
- Developed the One Click One Call Smartsheet(Turnkey Services) which tracks and reports all details of every ongoing job.
- Responsible for ensuring completion of month end invoices by market for Flooring, Cleaning, Resurfacing, Interior Renovations, Restoration, Commercial, and Builder divisions.
- Learned QuickBooks and Logicstek to ensure installers were paid on time and ran weekly payroll for subcontractors.
- Worked closely with Project Managers and subcontractors to understand and improve project completion processes.
- Recognized with the 2023 Ron Frick Leadership Award for outstanding leadership and embodiment of company values. (Only 7 employees ever awarded this)
Invoicing Specialist
Renovation Systems
12.2021 - 04.2023
- Managed the full lifecycle of invoices from creation to customer delivery.
- Invoiced for the Core side of the business, including Flooring, Cleaning, Resurfacing, and Commercial services across Minnesota, North Dakota, and Iowa.
- Conducted weekly internal communication, verified invoice and customer matches, and successfully closed and sent 1,400 invoices weekly.
- Ensuring each market's invoices by month were closed by the 2nd business day of the next month.
Refinishing Technician
Renovation Systems
07.2019 - 12.2021
- Trained in refinishing techniques to reesurface fixtures to look in new condition with patience and consistency.
- Maintained company assets, including refinishing equipment and assigned work vehicles, through routine maintenance, repair, and cleaning.
- Worked overtime and maintained scheduling flexibility to meet company and customer needs.
Service Center Manager
Valvoline Instant Oil Change
04.2015 - 06.2019
- Managed operations of a service center generating over $1M in annual revenue.
- Maximized customer experience, drove customer retention, trained staff, conducted interviews, enforced employee safety protocols, managed inventory and facility maintenance, scheduled employees, processed payroll, and consistently met performance goals.
- Assisted in retraining personnel across multiple service centers as needed.
- Promoted from Team Member to Assistant Service Center Manager in 2016, and to Service Center Manager in 2017.
Bartender / Waiter / Kitchen Staff
Chops Bar and Grill
07.2014 - 04.2015
- Cross-trained in multiple roles in a fast-paced, full-service dining environment.
- Provided customer service, opened and closed different operational areas (kitchen, dining, bar), maintained cleanliness, and contributed to a collaborative team environment.
Education
Bachelor's Degree -
Minnesota State University, Mankato
Mankato, MN05.2014
Skills
- Invoicing management
- Accounts reconciliation
- Project management
- Financial reporting
- Cash flow analysis
- Team leadership
- Process improvement
- Customer relationship management
- Conflict resolution
- Effective communication
- Time management
- Training and development
- Financial records and reporting
Accomplishments
- 2018 Valvoline $1M Sales Recognition Award Recipient
- 2023 Ron Frick Leadership Award
Timeline
Accounts Receivable Manager
Renova One
04.2025 - Current
Accountant - Construction Services
Renovation Systems (Now Renova One)
04.2023 - 04.2025
Invoicing Specialist
Renovation Systems
12.2021 - 04.2023
Refinishing Technician
Renovation Systems
07.2019 - 12.2021
Service Center Manager
Valvoline Instant Oil Change
04.2015 - 06.2019
Bartender / Waiter / Kitchen Staff
Chops Bar and Grill
07.2014 - 04.2015
Bachelor's Degree -
Minnesota State University, Mankato