Marlene Ritter

• Enhance cash flow by ensuring timely invoicing, payment application, and account reconciliation.
• Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
• Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
• Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
• Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
• Utilize Microsoft Excel, NetSuite and Salesforce software to manage 900 monthly invoices and payments.
• Upload all invoices for my region to portals Vendor Cafe, Coupa, Nexus and SmartGEP.

Prepare invoices to customers using quickbooks for payment.

Manage monthly labor schedules for assigned accounts.

• Applied more than 25 payments per week.
• Track contracts, proposals using Monday.com to keep billing accurate and current.
• Make outbound calls to vendors and clients to discuss and resolve account needs.
• Process bill reminders to clients using quickbooks to resolve past-due client accounts.
• Contact clients with past due accounts to formulate payment plans and discuss restructuring options.

• Prepared and email invoices to customers, account updates in NetSuite and Salesforce.
• Responded to inbound inquiries regarding accounts and payments, assisting with ticket management process using Zendesk.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Receiving sales orders and converting into invoices, confirming pricing & generating bills.
• Vendor set up entered information into company's portal system, (Ariba, Amdocs, Coupa, Versapay).
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• Generate and submit invoices in Salesforce and NetSuite based upon established accounts receivable schedules and terms.
• Review & analyze the systems Dashboard & Billing reports (Salesforce) for unbilled invoices that are ready to bill, special clients, and adjustments.
• Review daily priorities to ensure that scheduled responsibilities are addressed (Due Date Clients, Billing Cases / AM's Request, Finance trackers & Create Manual reports)
• Set up effective invoicing procedures in Salesforce for an effectiveness of billing operations.
• Provide primary customer support to 50 to 100 internal and external customers.
• Update account information to maintain customer records.
• Upload all invoices for my region to portals Ariba, Coupa, OpenInvoice and Taulia.

• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Applied more than 50 ach payments and credit card payments per week.
• Kept vendor files accurate and up-to-date using Zoho And Zuora software.
• Prepared and emailed invoices to customers, processed payments and documented account updates.

• Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
• Processed payments from customers verifying details of order contents, pricing and payment methods.
• Completed month-end closings, kept records and monitored timely recording of accounting transactions.
• Answered customer questions and addressed concerns about status of payment.

• Handle between 50 to 100 outbound and inbound calls and emails daily with goal of collecting owed debt
• Review collection reports to determine status of collections and amounts of outstanding balances
• Resolved challenging situations with friendly but firm strategies
• Work with AR team to properly apply customer remittances and credits
• Execute billing tasks and recorded information in company database JDE
• Create new accounts for customers
• Keep customer files accurate and up-to-date to expedite payment processing

Responded to member requests for products, services and company information

• Post member payments by recording cash, checks, and credit card transactions to appropriate general ledger accounts.
• Develop reports to detail aging and past due accounts. Prepare all bills, invoices and bank deposits
• Balance monthly general ledger accounts to accurately record cost and month end accruals
• Answer all email and phone inquiries pertaining to billing
• Research and resolve member claims.

• Executed billing tasks and recorded information in company databases
• Post batch receipts to appropriate general ledger accounts
• Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account
• Research and resolved accounts payable discrepancies
• Invoice processing, purchase orders, credit memos and payment transactions
• Upload invoices to client portals such as Ariba and Coupa
• Maintain accuracy in calculating discounts, interest and commissions

• Diligently tracked process flow of sales contracts; Liaison for Sales, Marketing, and Legal in regards to establishing new billing contracts and amendments; Utilized Oracle to process billing, credits and adjustments based on contract terms or amendments; Processed over 100 invoices electronically daily
• Worked with Credit Department and Sales Executives to research and resolve client billing discrepancies, payments received and application of credit memos; Managed inbound client calls in reference to account inquiries about PR Newswire's policies and procedures concerning billing; Maintained special weekly and monthly statements for High Volume clients; Managed all shipping details;
• Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information
• Communicated with customers to identify and resolve outstanding payments
• Streamlined billing procedures to increase efficiency and productivity