Summary
Overview
Work History
Education
Skills
RELATED COURSE TRAINING
Timeline
Generic

Robert Wade

Mansfield,OH

Summary

Welding and Joining Technology student who found his joy in this trade working with his hands. Excellent manual dexterity. Communicates information and ideas well. Works well independently and appreciates the support of working as a team. Excels in shield metal arc welding. Respectful and teachable. Interested in learning all forms of welding and pursuing a journeyman position to enhance his craft. Skilled in Microsoft Word, Excel, PowerPoint and Outlook.

Overview

13
13
years of professional experience

Work History

Call Center Helpline Specialist

Catalyst Life Services
06.2022 - Current
  • Navigated multiple software systems simultaneously while maintaining focus on caller needs and concerns.
  • Provided empathetic assistance, fostering long-lasting customer relationships.
  • Demonstrated adaptability by quickly adjusting approach when faced with unexpected caller behavior or challenging scenarios.
  • Participated in cross-functional projects aimed at improving overall call center efficiency and effectiveness.
  • Participated in ongoing training sessions to stay current with industry trends and best practices.
  • Mastered complex troubleshooting techniques, enabling successful resolution of even the most difficult customer concerns.
  • Shared insights gained from daily interactions with customers, helping inform future product development initiatives.

Pipe Brazer

Hill Phoenix
06.2018 - 09.2018

Cook

Hardee’s
12.2016 - 05.2017

Associate

The Pillow Factory
08.2015 - 07.2016

Temp

Apollo Staffing
03.2015 - 06.2015

Associate

Home Depot
12.2013 - 11.2014

Packer

Federal Express
06.2013 - 11.2013

Crew Member

McDonald’s
09.2012 - 01.2013

Education

Diploma - Welding and Joining Technology

Georgia Piedmont Technical College
Clarkston, GA
12.2019

Skills

  • Welding torch
  • Cutting torch
  • Shield Metal Arc torch

RELATED COURSE TRAINING

  • Operate safety equipment and use safe work habits
  • Tack-welds or welds components and assemblies, using electric, gas, arc, or other welding equipment
  • Cuts work piece, using powered saws, hand shears, or chipping knife
  • Weld components in flat, vertical, or overhead positions.
  • Ignite torches or start power supplies and strike arcs by touching electrodes to metals being welded, completing electrical circuits
  • Recognize, set up, and operate hand and power tools common to the welding trade, such as shielded metal arc and gas metal arc welding equipment
  • Chip or grind off excess weld, slag, or spatter, using hand scrapers or power chippers, portable grinders, or arc-cutting equipment
  • Recognize, set up and operate hand and power tools common to the welding trade, such as shielded metal arc, and gas metal arc welding equipment
  • Select and install torches, torch tips, filler rods, and flux, according to welding chart specifications or types and thicknesses of metals

Timeline

Call Center Helpline Specialist

Catalyst Life Services
06.2022 - Current

Pipe Brazer

Hill Phoenix
06.2018 - 09.2018

Cook

Hardee’s
12.2016 - 05.2017

Associate

The Pillow Factory
08.2015 - 07.2016

Temp

Apollo Staffing
03.2015 - 06.2015

Associate

Home Depot
12.2013 - 11.2014

Packer

Federal Express
06.2013 - 11.2013

Crew Member

McDonald’s
09.2012 - 01.2013

Diploma - Welding and Joining Technology

Georgia Piedmont Technical College
Robert Wade