Robert Walker
Kent,OH
Summary
Dynamic business leader with a proven track record at Summit Pre-Finishing LLC, excelling in vendor negotiation and client relationship management. Achieved substantial profit margin increases through strategic planning and effective resource allocation. Skilled in conflict resolution and staff management, driving customer engagement and operational efficiency.
Overview
30
30
years of professional experience
Work History
Ownder/CEO
Summit Pre-Finishing LLC
Akron, Ohio
05.2018 - 06.2025
- Developed business strategies to enhance customer engagement and retention.
- Oversaw financial budgeting and allocation for effective resource management.
- Trained staff on customer service protocols and operational procedures.
- Implemented inventory management systems for efficient stock control.
- Conducted market research to identify trends and competitive positioning.
- Established vendor relationships to secure favorable terms and supplies.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Led startup and creation of operational procedures and workflow planning.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
Sales Manager
Props Construction Consulting
Medina, Ohio
12.2009 - 05.2018
- Developed sales strategies to promote construction consulting services.
- Coordinated project timelines with teams for seamless service delivery.
- Managed client relationships to ensure satisfaction and repeat business.
- Analyzed market trends to identify new business opportunities.
- Trained and mentored new sales staff on best practices.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Manager
Sarah Street Bar & Grill
Stroudsburg, Pennsylvania
06.2006 - 11.2009
- Managed daily operations to ensure smooth restaurant functioning.
- Oversaw inventory management and ordered supplies as needed.
- Coordinated with kitchen staff to streamline food preparation processes.
- Conducted regular inspections to ensure compliance with health regulations.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Manager/Bartender
Hog Heaven Sports Bar And Grill
Islamorada, Florida
03.1995 - 05.2006
- Assisted in managing inventory and ordering supplies as needed.
- Provided excellent customer service to enhance guest experience.
- Collaborated with kitchen staff to coordinate food and drink orders.
- Engaged with customers to create a welcoming atmosphere.
- Supported training of new bartenders on standard procedures and recipes.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
Education
High School Diploma -
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Vendor negotiation
- Client relationship management
- Customer engagement
- Conflict resolution
- Profit and loss
- Product branding
- Business management
- Staff management
- Client engagement optimization
- Partnership development
- Verbal and written communication
- Relationship building
Affiliations
- Training my German Shepherd puppy
- Golfing
- Spending time with friends and family
- Watching college football
Military Service
- United States Marine Corp
- Disabled Vet
- Honorable Discharge
References
References available upon request.
Timeline
Ownder/CEO
Summit Pre-Finishing LLC
05.2018 - 06.2025
Sales Manager
Props Construction Consulting
12.2009 - 05.2018
Manager
Sarah Street Bar & Grill
06.2006 - 11.2009
Manager/Bartender
Hog Heaven Sports Bar And Grill
03.1995 - 05.2006
High School Diploma -
East Stroudsburg University of Pennsylvania
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