Robert Watkins
White Bluff,TN
Summary
Dynamic technician with a proven track record at Office Depot, excelling in troubleshooting and customer service. Recognized for enhancing operational efficiency through process improvements and staff training. Adept at utilizing power tools and equipment, while demonstrating strong attention to detail and critical thinking in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technician/Senior Sales/Tech Supervisor/Assistant Store Manager
Office Deport
Dickson, TN
06.2011 - 09.2024
- Operated and maintained office equipment, ensuring optimal functionality and user satisfaction.
- Diagnosed technical issues, providing effective solutions to minimize downtime.
- Collaborated with team members to streamline inventory management processes for improved efficiency.
- Trained new technicians on equipment usage and troubleshooting best practices.
- Implemented process improvements that enhanced service delivery and customer experience.
- Managed maintenance schedules, ensuring timely servicing of all office devices and tools.
- Assisted in developing training materials to enhance staff knowledge and operational proficiency.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
Pasta Chef
Dan's Italian Kitchen
Dickson, TN
08.2010 - 05.2011
- Crafted authentic pasta dishes utilizing traditional Italian techniques.
- Managed kitchen operations, ensuring timely preparation and service of meals.
- Mentored junior chefs, fostering skill development in pasta-making processes.
- Developed new pasta recipes that enhanced menu offerings and customer satisfaction.
Electronics Lead Assotiate
Kmart
Dickson, TN
08.2010 - 12.2010
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new associates, enhancing team performance and efficiency.
- Implemented inventory management practices, reducing stock discrepancies.
- Analyzed sales data to identify trends, optimizing product placement strategies.
Cook and Barback
Wet Bar
Dickson, TN
08.2009 - 11.2010
- Prepared and cooked menu items following Captain D's recipes and standards.
- Maintained cleanliness and organization of kitchen areas, ensuring compliance with health regulations.
- Operated kitchen equipment efficiently, including grills, fryers, and ovens.
- Collaborated with team members to streamline food preparation processes for timely service.
Cook/ Barback
Oroark's Irish Pub
Dickson, TN
08.2009 - 08.2010
- Prepared and cooked menu items according to standardized recipes and quality standards.
- Ensured food safety and sanitation practices were consistently followed in all kitchen operations.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Monitored inventory levels, assisting in ordering supplies to maintain stock consistency.
Cook
Captain D's
Dickson, TN
12.2008 - 08.2009
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workstations, ensuring compliance with health regulations.
- Assisted in inventory management, tracking supplies and ordering ingredients as needed.
- Collaborated with team members to ensure timely food preparation and service during peak hours.
Back Room Inventory Specialist
Walmart
Dickson, TN
09.2008 - 12.2008
- Executed inventory counts to maintain accuracy and ensure product availability.
- Utilized Walmart's inventory management system to track stock levels and optimize replenishment processes.
- Collaborated with team members to streamline receiving and stocking procedures, enhancing operational efficiency.
- Monitored product expiration dates and implemented rotation practices to reduce waste.
Customer Service Representative
Pizza Hut
Dickson, TN
08.2008 - 09.2008
- Resolved customer inquiries and issues efficiently to enhance satisfaction levels.
- Processed orders accurately using point-of-sale systems to ensure timely delivery.
- Maintained cleanliness and organization of dining area to improve overall guest experience.
- Handled cash transactions and balanced registers at end of shifts for accuracy.
Panel Assembly/Tester/Stock Room Supervisor
B H Electronics
White Bluff, TN
01.2007 - 07.2008
- Build and wire panels and dashes for boats, executed tests to ensure functionality and performance of boat panels and dashes assembled.
- Test and Identify defects and correct issues before shipping.
- Manage and supervise stock and stock room supplies, keep track of open orders to communicate with production teams (panel shop and wiring harness departments)
Education
GED -
McEwen High School
McEwen, TNSkills
- Works Well Under Pressure
- Multitasking and organization
- Maintenance and repairs
- Quality control
- Troubleshooting
- Work Planning and Prioritization
- Customer interaction
- Heavy lifting
- Tech-Savvy
- Assembly and production
- Operations monitoring
- Staff education and training
- Loading and unloading
- Customer service
- Software installation
- Computer troubleshooting
Certification
- Certified Microsoft expert Technician, Office Depot - 2012
- Certified Iphone Repair Specialist, Office Depot - 2016
Timeline
Technician/Senior Sales/Tech Supervisor/Assistant Store Manager
Office Deport
06.2011 - 09.2024
Pasta Chef
Dan's Italian Kitchen
08.2010 - 05.2011
Electronics Lead Assotiate
Kmart
08.2010 - 12.2010
Cook and Barback
Wet Bar
08.2009 - 11.2010
Cook/ Barback
Oroark's Irish Pub
08.2009 - 08.2010
Cook
Captain D's
12.2008 - 08.2009
Back Room Inventory Specialist
Walmart
09.2008 - 12.2008
Customer Service Representative
Pizza Hut
08.2008 - 09.2008
Panel Assembly/Tester/Stock Room Supervisor
B H Electronics
01.2007 - 07.2008
GED -
McEwen High School