ROBERT WEBSTER
Fredericksburg,VA
Summary
Aspiring professional and Army Veteran with 5+ years of experience in technical support and administrative operations. Skilled in managing communication systems, streamlining workflows, and improving operational efficiency. Proven ability to analyze challenges, enhance processes, and support both technical and administrative functions in dynamic environments.
Overview
5
5
years of professional experience
Work History
Signal Operation Supervisor
United States Army
07.2020 - 06.2022
- Led IT and administrative operations by optimizing systems, utilizing Microsoft tools to improve record access, reduce retrieval time, and streamline workflows for both technical and personnel management functions across the team.
- Enhanced data-driven decision-making by redesigning workflows, enabling senior leadership to access actionable performance insights, leading to improved operational planning and resource allocation.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Signal Systems Maintenance Supervisor
United States Army
09.2019 - 07.2020
- Managed the installation, wiring, cabling, diagnosis, and repair of $75M in network and communication systems, restoring full operational capability and enhancing mission readiness.
- Managed and supported a fleet of approximately 200-300 vehicles and communication systems, including armored and reconnaissance vehicles, as well as advanced radio and networking equipment, to ensure seamless operations and mission success.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
Radio Transmission Operator
United States Army
06.2017 - 09.2019
- Planned and executed the installation, operation, and maintenance of signal support systems, including radios, computers, and tactical communication networks.
- Engineered and sustained signal systems for 450+ users, ensuring uninterrupted connectivity and mission-critical communication.
- Developed optimized wiring diagrams, enhancing network efficiency and reliability in high-demand operational environments.
- Advised organizations on best practices for maximizing their use of radio and tactical communication systems based on specific needs.
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus
05-2026
Bachelor of Science - Information Technology with a concentration in Cybersecurity
Southern New Hampshire University
09-2024
Skills
- Troubleshooting & Problem-Solving
- Technical Support & System Installation
- Critical Thinking & Workflow Optimization
- Customer Service & Communication
- Preventative Maintenance & System Reliability
- Operating Systems: Microsoft Windows
- Troubleshooting hardware
- Productivity Tools: Microsoft Office Suite (Word, PowerPoint, Excel, Teams)
Timeline
Signal Operation Supervisor
United States Army
07.2020 - 06.2022
Signal Systems Maintenance Supervisor
United States Army
09.2019 - 07.2020
Radio Transmission Operator
United States Army
06.2017 - 09.2019
Bachelor of Science - Computer Science
University of Maryland Global Campus
Bachelor of Science - Information Technology with a concentration in Cybersecurity
Southern New Hampshire University
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