Robert Wells
Norton,VA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Gun Barn DS
Rural King
Norton, VA
11.2021 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Trained new associates on cash register operations, conducting customer transactions and rules of firearm sales.
- Attended regular training sessions to keep updated on trends, competitive markets and ways to improve brand recognition.
- Followed detailed directions from management to complete daily tasks.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Sale Associate
A&A Enterprises LLC
Norton, VA
07.2016 - 11.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Completed orders and organized product deliveries to meet customer timetables.
- Developed, marketed and sold full range of products and support services.
- Educated associates on market trends and stayed up-to-date on forecasts.
Assistant Manager
Colgard
Norton, VA
01.2010 - 07.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
Education
No Degree - Forest Science/Environmental Science
Mountain Empire Community College
Big Stone Gap, VAHigh School Diploma -
John I. Burton High School
Norton, VA06.1995
Skills
- Meeting Sales Goals
- Strong Communication and Interpersonal Skills
- Available Nights, Weekends and Holidays
- Credit and Debt Card Processing
- Merchandise Recommendations
- Customer Needs Assessments
- Item Ticketing and Pricing
- Locating Merchandise
- Flexible Hours
- Merchandising and Display
- Verifying Eligibility
- Building Customer Relationships and Loyalty
- Sales and Promotions
- Retail Metrics and Goals
- Store Policies and Procedures
Certification
Gun Saler ID Number
FFL Guard Certification
Timeline
Gun Barn DS
Rural King
11.2021 - Current
Sale Associate
A&A Enterprises LLC
07.2016 - 11.2021
Assistant Manager
Colgard
01.2010 - 07.2016
No Degree - Forest Science/Environmental Science
Mountain Empire Community College
High School Diploma -
John I. Burton High School
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