ROBERT WELSH
Clifton,New Jersey
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
32
32
years of professional experience
Work History
Account Manager
AVAYA CHANNEL PROGRAM
07.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Selling Avaya products and service contracts
Account Manager
JUST RESULTS
01.2008 - 06.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Selling the Avaya products IP Office
Account Manager
SPS INC
07.1997 - 12.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Also sold IP Office 500 and Partner phone systems
Account Manager
Avaya Inc
06.1996 - 07.1997
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Account Manager
ATT PHONE CENTER
01.1993 - 06.1996
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Education
Business Administration
William Paterson University of New Jersey
Wayne, NJHigh School Diploma -
Clifton High School
Clifton, NJ06.1980
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Timeline
Account Manager
AVAYA CHANNEL PROGRAM
07.2019 - Current
Account Manager
JUST RESULTS
01.2008 - 06.2019
Account Manager
SPS INC
07.1997 - 12.2008
Account Manager
Avaya Inc
06.1996 - 07.1997
Account Manager
ATT PHONE CENTER
01.1993 - 06.1996
Business Administration
William Paterson University of New Jersey
High School Diploma -
Clifton High School
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