Robert West

Responsible for leading a team of up to 100 employees and three salaried Area Managers across three different process paths: Inbound Receiving, Outbound Shipping, and Returns Reverse Logistics. All in which we expressed the need for speed to our customers, this included in-house, downstream, along with our final stop customers in stores. Along with speed, I established an empowering workplace culture through recognition, engagement, and authenticity. This helps promote a healthy, safe workplace, with the teams operating at high quality while driving results.

• Helped lead the Outbound team to have the lowest recirc rate in the network.
• I collaborated and spearheaded the Outbound Scan Points process.
• Collaborated across three different outbound process paths for our new store process, which we successfully helped launch the opening of three stores with on-time deliveries of supplies, tools, and merchandise.
• Helped increase the inbound work on the dock by having multiple TMs cross-trained to increase speed, efficiency, and accuracy.
• Joined a team of SMEs to kick off our Next Generational WM efforts to deep dive into all core processes, flows, systems, exceptions, and reporting, end to end, with the desired outcome being for Manhattan and the Program Team to fully understand our current state and begin to have discussions on gaps.

• Complete warehouse operational requirements by scheduling and assigning employees, following up on work results, supporting warehouse associates, and daily activities, which include covering various shifts to support the department, motivating, and developing teams.
• Organize and encourage teamwork through collaboration and relationship-building to ensure productivity targets are met or exceeded, measure and manage employee actions and performance by aligning to strategic plans, and support the ongoing safety efforts to ensure all teams are working in a safe manner.
• Promoted positive customer service experiences by promptly resolving conflicts.
• Evaluated schedules, orders, and forecasts to plan processes and meet timetables.
• Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
• Supervised 10 to 20 employees, ensuring optimal productivity.
• Implemented new processes and procedures tactfully and passionately.

• Assisted in the management and direction of sub departments within the department. This includes successfully leading the execution of day-to-day departmental objectives by selecting, onboarding, training, assigning, scheduling, coaching, and improving employee performance. This role entailed supporting warehouse associates with daily activities, covering various shifts to support the department, communicating effectively, and delivering exemplary customer service through strong leadership and professionalism. Also ensured each load went out for delivery on time, safely secured.
• Promoted positive customer service experiences by promptly resolving conflicts.
• Supervised 10- 30 employees, ensuring optimal productivity.
• Implemented new processes and procedures tactfully and passionately.

• Assisted in the management and direction of sub departments within the department. This includes successfully leading the execution of day-to-day departmental objectives by selecting, onboarding, training, assigning, scheduling, coaching, and improving employee performance. Rolled entails supporting warehouse associates with daily activities, covering various shifts to support the department, communicating effectively, and delivering exemplary customer service through strong leadership and professionalism.
• Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
• Evaluated schedules, orders and forecasts to plan processes and meet timetables.
• Promoted positive customer service experiences by promptly resolving conflicts.
• Aligned procedures and protocols with changing business demands.
• Supervised 15 - 30 employees to ensure optimal productivity.
• Inspected production, quality control and maintenance reports to detect and address production problems.
• Updated production reports and personnel records to facilitate operational decisions.

• Assisted in the management and direction of sub departments within the department. This includes successfully leading the execution of day-to-day departmental objectives by selecting, onboarding, training, assigning, scheduling, coaching, and improving employee performance.
• Rolled entails supporting warehouse associates with daily activities, covering various shifts to support the department, communicating effectively, and delivering exemplary customer service through strong leadership and professionalism.
• Promoted positive customer service experiences by promptly resolving conflicts.
• Evaluated schedules, orders and forecasts to plan processes and meet timetables.
• Aligned procedures and protocols with changing business demands.
• Implemented new processes and procedures tactfully and passionately.
• Inspected production, quality control and maintenance reports to detect and address production problems.
• Supervised 20 - 30 employees to ensure optimal productivity.

• Update MIP, Review business plan to set up locations for incoming freight, research and resolve lost and missing cases, resolve mismatch locations, maintain all locations, pull/prepare and ship RTV.
• Task out and direct team members as to what needs to be done also in what time frame and how.
• Set up the board for the next team to come in. Communicate with other processing departments when freight is ready for us, communicate with shipping for outgoing orders of 568/808 and rush pallets.
• Preserved safe and clean work environment by keeping shelves, pallet area and workstations neat.
• Evaluated orders by checking for appropriate product specifications, labels and packaging and making adjustments.
• Processed and staged orders to complete shipments.
• Filed paperwork according to standard operating procedures and entered data points into tracking system.
• Maintained proper product storage and organized warehouse inventory.
• Reviewed order forms to prepare orders for processing.
• Scanned barcodes and processed merchandise by moving to proper areas.
• Worked with maintenance personnel to keep equipment operating properly.
• Located, packed and shipped products to fulfill online orders.
• Leveraged forklifts and other warehouse equipment to retrieve merchandise.

• To pick, pack and ship cartons through our shipping department to stores also prepare customer orders by picking and packing them to send directly to our customers.
• Fill active Purchase Orders to picking locations and if picking locations are full locate the remaining cases to a reserve locations.
• Replenish empty locations when needed. Also pulled INT cases to go directly to stores and customer as customer orders.
• All Star 10/2015