Robert Wheeler
Myrtle Beach,SC
Summary
Dynamic owner/operator with a strong focus on customer relationship management, staff training, and operational efficiency. Proven ability to enhance customer experiences through effective tour scheduling and safety protocol implementation.
Overview
10
10
years of professional experience
Work History
Owner/Operator
myrtle beach segway
Myrtle Beach, South Carolina
07.2023 - Current
- Managed daily operations for guided Segway tours in Myrtle Beach.
- Coordinated and scheduled tour times to optimize customer experience and streamline operations.
- Trained staff on safety protocols and customer service techniques, ensuring adherence to standards and enhancing service quality.
- Cultivated long-term customer relationships through exceptional service and effective issue resolution.
- Maintained equipment, ensuring all Segways remained in optimal condition.
Head tour guide
Myrtle Beach Segway
Myrtle Beach, South Carolina
07.2021 - Current
- Led engaging Segway tours for diverse groups along scenic Myrtle Beach routes.
- Developed informative narratives highlighting local history and attractions during tours.
- Managed tour schedules, ensuring timely departures and smooth operations.
- Trained new tour guides on safety protocols and customer service standards.
- Assisted customers with equipment setup, ensuring proper fit and comfort on Segways.
Front of the house manager
luna restaurant
Pittsburgh, Pennsylvania
01.2017 - 05.2019
- Managed daily front-of-house operations, enhancing overall customer experience.
- Supervised staff scheduling and training, optimizing team effectiveness.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Oversaw inventory management for dining supplies and equipment, ensuring availability for seamless service.
Education
BBA -
Robert Morris University
Coraopolis, PA05-2001
Skills
- Tour scheduling
- Customer relationship management
- Staff training
- Safety protocol implementation
- Operational efficiency
- Equipment maintenance
Timeline
Owner/Operator
myrtle beach segway
07.2023 - Current
Head tour guide
Myrtle Beach Segway
07.2021 - Current
Front of the house manager
luna restaurant
01.2017 - 05.2019
BBA -
Robert Morris University