Robert Whitfield
Bristol,TN
Summary
Graduate from King University and has experience with data analysis, SQL, customer service, teamwork, communication, and leadership. Very motivated and punctual, is a fast and flexible learner.
Overview
7
7
years of professional experience
Work History
Information System Analyst II
09.2023 - Current
- Create reports for data
- Manage database
- Utilize SQL
Customer Service Representative
Citibank
Gray, TN
09.2022 - 09.2023
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
Security Guard
King University
Bristol, TN
07.2021 - 08.2022
- Maintaining the safety of campus
- Security of the entire campus
- On call help
- Emergency response
Produce Clerk
Kroger
Kingsport, TN
03.2020 - 07.2021
- Assisted customers with price checking fruits and vegetables and finding requested items in department
Probability and Statistics Tutor
Northeast State Community College
Blountville, TN
02.2019 - 02.2020
- Tutored probability and statistics to students
- Assisted in the learning of concepts and development of student's math skills
Grounds Crew Worker
Bristol Pirates Baseball
Bristol, VA
05.2018 - 08.2019
- Followed planned landscaping designs to determine where to lay sod, sow grass, and where to plant foliage
- Maintained routine landscaping, and schedules to boost sod health and keep facilities professional
- Communicated with fans, coaches, players, and other umpires
- Managed crowd disruption utilizing de-escalation techniques when necessary
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players, and fans
Packager
Ella Celebration
Blountville, TN
12.2017 - 11.2018
- Labeling packages prior to shipment
- Detailed inventory taking of all products
- Handling and care of many fragile products
- Weighing and packaging merchandise
Education
Associate's degree - Criminal Justice
Northeast State Community College
Blountville, TNBachelor's Degree - Information Technology
King University
Bristol, TNSkills
- Team leadership
- Organization
- Time management
- Teamwork
- Complaint resolution
- Training development aptitude
- SQL
- Database management
Timeline
Information System Analyst II
09.2023 - Current
Customer Service Representative
Citibank
09.2022 - 09.2023
Security Guard
King University
07.2021 - 08.2022
Produce Clerk
Kroger
03.2020 - 07.2021
Probability and Statistics Tutor
Northeast State Community College
02.2019 - 02.2020
Grounds Crew Worker
Bristol Pirates Baseball
05.2018 - 08.2019
Packager
Ella Celebration
12.2017 - 11.2018
Associate's degree - Criminal Justice
Northeast State Community College
Bachelor's Degree - Information Technology
King University