Open To Work
Robert Williams
Long Beach,CA
Work Preference
Summary
Dedicated professional with over 15 years in customer service, specializing in assisting clients and resolving inquiries efficiently. Proven track record in client retention through effective communication and follow-ups, alongside a commitment to training and team development. I am aiming to leverage my skills to obtain a position within your company.
Overview
17
17
years of professional experience
Work History
Insurance Agent
AAA Auto Club Group
Long Beach, California
03.2021 - Current
- Assisted clients in selecting appropriate insurance coverage options.
- Evaluated policy applications and processed underwriting requirements efficiently.
- Resolved client inquiries and issues promptly to maintain service quality.
- Conducted regular follow-ups with clients to ensure satisfaction and retention.
- Trained new agents on company policies and customer service standards.
Fulfillment Center Associate
Amazon
Buena Park, California
03.2020 - 03.2021
- Processed and sorted inbound/outbound customer packages efficiently
- Collaborated with team to consistently meet end-of-shift guidelines
- Enforced safety policies and procedures
- Adapted to high-pressure situations to meet tight deadlines in fast-paced environment.
Sales Consultant
AT&T
Northridge, CA
09.2009 - 12.2018
- Sold products and services in retail environment.
- Achieved customer experience goals and sales objectives
- Resolved customer service inquiries to enhance satisfaction.
- Developed marketing tools that successfully attracted new customers
- Lead in the training and development of new associates
Education
High School Diploma -
Simi Valley High School
Simi Valley, California06-2008
Some College (No Degree) -
Moorpark College
Moorpark, CaliforniaSkills
- Client relationship management
- Sales strategy
- Customer service expert
- High-pressure adaptability
- Sharp problem solver
- Collaborative team member
- Effective communication
Credentials And Licenses
- Licensed Property & Casualty Insurance Producer 03/10/2021-Present
Timeline
Insurance Agent
AAA Auto Club Group
03.2021 - Current
Fulfillment Center Associate
Amazon
03.2020 - 03.2021
Sales Consultant
AT&T
09.2009 - 12.2018
High School Diploma -
Simi Valley High School
Some College (No Degree) -
Moorpark College