Robert Williams

• Managed pipeline of multiple clients, providing timely quotes, design proofs, processing payments, and coordinating final shipments for print projects.
• Utilized data entry skills in Salesforce, Microsoft Outlook, and Microsoft Excel to maintain organized systems that addressed customer needs.
• Collaborated with team members to resolve conflicts and manage escalations with vendors, ensuring customer satisfaction.

Led associate under department supervisor, ensuring high-quality personal and professional printed projects. Consulted with clients to promote their business and create unique marketing ideas for customer engagement. Produced projects for top businesses in the city, meeting deadlines while utilizing graphic design and data entry skills.

• Provided support to customers in selecting print services and resolving inquiries. with print projects and service questions in Staples Connect print center.
• Prepared print files from email, USB, and online submissions.
• Operated copiers, printers, scanners, and finishing equipment for daily orders.