Robert Williamson
Foley,AL
Summary
Detail-oriented retail operations professional with expertise in supervising sales floor activities and upholding store standards. Trained associates in customer service and merchandising compliance. Managed scheduling and inventory control to optimize operations and elevate customer satisfaction. Skilled in resolving customer complaints through empathetic listening and tailored solutions.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
TJX Companies HomeGoods
Metairie, Louisiana
08.2023 - 09.2026
- Supervised HomeGoods sales floor operations and supported daily store standards.
- Trained associates on TJX customer service and merchandising expectations.
- Managed associate schedules and coordinated frontline coverage.
- Monitored inventory flow, receiving, and replenishment activities.
- Led merchandise presentation updates and seasonal floor sets.
- Reviewed store policies, safety procedures, and shrink prevention practices.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Department Manager
Dillards Department Store
Hammond, Louisiana
08.2020 - 09.2023
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Supervised Dillard's department sales floor and daily associate coverage.
- Trained associates on customer service standards and selling procedures.
- Monitored merchandise presentation across Dillard's displays and fixtures.
- Supported Dillard's loss prevention practices through floor awareness and compliance.
- Reviewed sales trends and adjusted floor merchandising with store leadership.
- Performed opening and closing duties as part of management team and handled cash management.
- Ensured compliance with all safety regulations in the workplace.
Department Manager
Saks Fifth Avenue
St Louis, Missouri
02.2018 - 05.2023
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Trained associates on customer service standards and selling procedures.
- Reviewed sales trends and adjusted floor merchandising with store leadership.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Performed opening and closing duties as part of management team and handled cash management.
- Conducted regular performance reviews to monitor progress of individual employees.
Education Executive
Estee Lauder Companies Inc
New York, New York
10.2008 - 02.2018
- Coordinated cross-functional teams for global product launches and retail execution.
- Managed executive communications with internal leaders and external retail partners.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Reviewed market trends to support merchandising and demand planning decisions.
- Led strategic planning across Estée Lauder prestige beauty brand portfolio.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Istrouma High School
Baton Rouge, LASome College (No Degree) - General Studies
Louisiana State University
Baton Rouge, LASkills
- Sales floor management
- Retail sales
- Merchandise presentation
- Visual presentation
- Inventory control
- Shrink management
- Schedule management
Timeline
Assistant Store Manager
TJX Companies HomeGoods
08.2023 - 09.2026
Department Manager
Dillards Department Store
08.2020 - 09.2023
Department Manager
Saks Fifth Avenue
02.2018 - 05.2023
Education Executive
Estee Lauder Companies Inc
10.2008 - 02.2018
Istrouma High School
Some College (No Degree) - General Studies
Louisiana State University