Scott Bryant
Shallotte,NC
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Assistant Store Manager
Dollar general
Ocean Isle Beach, North Carolina
07.2022 - Current
- Operated school buses for Brunswick County Schools on assigned morning and afternoon routes.
- Conducted pre-trip and post-trip inspections to verify bus safety and readiness.
- Loaded and unloaded students safely at designated stops and school locations.
- Maintained orderly student behavior using calm communication and established bus rules.
- Monitored bus conditions and reported maintenance concerns to transportation supervisors.
- Assisted students with boarding, seating, and secure placement on school transportation.
- Followed Brunswick County Schools transportation schedules, routes, and district safety procedures.
- Completed required driving logs, route records, and incident reports for school transportation.
- Performed daily pre-trip inspections to ensure the safety of vehicles.
- Adhered to all applicable road regulations while driving long distances.
- Reported any incidents or accidents involving company vehicles to management immediately.
- Communicated with dispatchers regarding delivery updates or changes in route plans.
- Managed Dollar General store operations, including opening, closing, and daily cash control.
- Supervised associates on register procedures, customer service, and sales floor coverage.
- Coordinated freight processing, stocking, and recovery across merchandise departments.
- Monitored inventory levels, received shipments, and supported stockroom organization.
- Implemented planograms in store to optimize product placement and visibility., seasonal resets, and merchandising standards throughout the store.
- Trained new associates on policies, POS use, and store procedures.
- Handled cash deposits, safe counts, and register reconciliation for Dollar General.
- Addressed customer concerns, resolved issues, and maintained a clean shopping environment.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Transportation Driver
Brunswick county schools
Shallotte, North Carolina
05.2009 - Current
- Coordinated daily student transport to and from school, ensuring safety as a top priority. Performed a pre-trip inspection in compliance with North Carolina law to confirm the bus's safety and operational readiness for the day's transportation.
- Transported students along designated school routes, ensuring timely arrivals and departures.
- Completed pre-trip and post-trip inspections on district vehicles
- Followed traffic laws and school bus safety procedures
Sanitation truck driver
GFL Environmental
Bolivia, North Carolina
05.2012 - 04.2024
- Managed Dollar General store operations, including opening, closing, and daily cash control.
- Supervised associates on register procedures, customer service, and sales floor coverage.
- Coordinated freight processing, stocking, and recovery across merchandise departments.
- Operated garbage truck for residential and commercial waste collection routes.
- Inspected truck systems and reported mechanical issues before daily shifts.
- Loaded and emptied waste containers using safe lifting procedures.
- Followed route schedules and collection instructions for assigned neighborhoods.
- Checked vehicle mirrors, brakes, and controls before roadway travel.
- Maintained clean cab and truck body during and after service.
- Communicated with dispatch regarding route changes and service concerns.
- Followed safety rules, traffic laws, and sanitation procedures throughout shifts.
- Provided assistance to other drivers as needed during their shifts.
- Drove garbage trucks on specified routes, collected and loaded solid waste and recyclables and transported to appropriate disposal or recycling sites.
- Stayed up-to-date on changes in route schedules or other related information.
- Dismounted trucks to collect garbage and remounted trucks for ride to next collection point.
- Adhered strictly to safety protocols while operating the garbage truck.
- Followed designated routes to collect garbage, while adhering to traffic laws.
- Inspected truck daily for safe operation and reported any maintenance issues immediately.
- Filled in daily record books and logs regarding collection and disposal of collected garbage material.
- Reported hazardous conditions along the route to management team as needed.
- Verified that all material has been removed from truck at end of each shift.
- Operated automated or semi-automated hoisting devices to raise bins and dump contents into openings of truck.
- Ensured truck was loaded correctly to ensure safety when driving.
- Transported collected materials to disposal sites in accordance with established regulations.
- Trained new drivers on safe truck operations and route fulfillment.
- Cleaned cab area of truck periodically throughout shift.
- Lifted trash containers and climbed in and out of trucks without limitation and without injury or reduced effectiveness or speed.
- Participated in regular training sessions for new procedures or techniques.
- Maintained accurate records of stops made and materials collected.
- Responsible for ensuring proper handling of hazardous waste materials.
- Responded promptly to customer inquiries about waste collection services.
- Dumped containers completely, left customer's location clean and free of debris, securely closed containers and prevented containers from inhibiting traffic flow.
- Assisted with loading or unloading the truck when necessary.
- Communicated effectively with customers regarding service issues or complaints.
- Communicated with dispatchers concerning delays, unsafe sites and accidents.
- Collected refuse from local streets and other locations for proper sorting.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Instructed general public on where to put drop-offs based on observable quality and types of materials identified.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
Education
West Brunswick High School
Shallotte, North CarolinaSkills
- Retail operations
- Store operations
- Sales floor management
- Inventory control
- Cash reconciliation
- Cash auditing
- Loss prevention
- Visual merchandising
- Display setup
- Sales strategies
- Pricing and markdowns
- Customer service management
- Customer service
- Customer experience
- Customer service and engagement
- Team management
- Staff management
- Staff scheduling
- Workforce management
- Scheduling coordination
- Shift scheduling
- Employee training
- Hiring and training
- New hire training
- Employee coaching
- Mentoring and coaching
- Performance evaluations
- Conflict resolution
- Problem solving
- Attention to detail
- Effective communication
- Verbal and written communication
- Relationship building and management
- Team leadership
- Team building and leadership
- Operations oversight
- Business development
- Business development and planning
- Process improvements
- Operations
- Work planning
- Incident reports
- Records maintenance
- Billing
- Order management
- POS systems
- Stock management
- Stock rotations
- Inventory counting
- Department oversight
- Store opening and closing
- Sales growth
- Flexible schedule
- Time management
- Goals and performance
- Cost control
- Budgeting and cost control
- Assignment delegation
- Vendor coordination
- Vendor management
- Sales techniques
- Problem-solving
- Assignment delegation
- Budgeting and cost control
- Records maintenance
Certification
Before I left gfl environmental I was nominated for not driver of the company but driver of the region which does a great accomplishment also my time at Dollar general most recently I will certified to be a storm manager along with the position that I carry
Timeline
Assistant Store Manager
Dollar general
07.2022 - Current
Sanitation truck driver
GFL Environmental
05.2012 - 04.2024
Transportation Driver
Brunswick county schools
05.2009 - Current
West Brunswick High School