SHINIKI BREEN
Summary
Retail Banking Professional recognized for career growth and increased responsibilities in customer service. Analyzed situations and implemented effective procedures while motivating and developing team members to support revenue growth and profitability. Demonstrated strong leadership in sales, operations, and customer satisfaction, ensuring compliance with industry standards.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
TD BANK
01.2020 - Current
- Managed team of 9 employees daily, ensuring each member delivered exceptional customer service by applying TD Framework.
- Generated and led business calls, follow-ups, and customer CX voices huddles to enhance customer engagement.
- Maintained operations workflow by addressing issues, ensuring security, conducting daily audits, and enforcing store policies.
- Open new accounts maintaining Sales Revenue goals analyzing customer financial needs using CFAs and selling appropriate products.
Supervisor
HOME DEPOT
01.2016 - 01.2020
- Compiled customer personal information for records.
- Managed team of 23 employees to deliver excellent customer service experience.
- Conducted quarterly and annual audits.
- Oversaw large commercial and contracting account development.
Client Advisor and Feel Manager
BMW
01.2002 - 01.2016
- Handling a large clientele database and assisting clients with the purchase and lease of vehicles.
- Regulating customers financial service needs while preparing proposals to sell services that address each request.
- Regulate customers financial service needs while preparing proposals to sell services that address each request.
- Confirming with customers by telephone or in person to provide information about vehicle sales, taking or entering orders, cancelling accounts, or obtaining details of complaints.
- Arranging for transport, or distribution from and to dealerships. Expediting vehicles in a timely manner to meet production schedules.
- Providing clients with estimates of the costs of vehicle products and services; along with preparing forms or agreements to complete sales.
- Managed numerous broker deals with various brands to streamline transactions.
- Communicated with banks daily to secure client approvals and coordinated strategies to facilitate each client's financing.
Education
Associates Degree - Business Management
University of the West Indians
MS office - PowerPoint, Word, Excel, Access
Skills
- Customer relationship management
- Sales forecasting
- Sales floor management
- Business development
- Operational efficiency
- POS systems operations
- Team leadership
- Team management
- Employee training
- Strategic planning
- Effective communication
- Problem solving
- Conflict resolution
- Customer service and engagement
Timeline
Assistant Store Manager
TD BANK
01.2020 - Current
Supervisor
HOME DEPOT
01.2016 - 01.2020
Client Advisor and Feel Manager
BMW
01.2002 - 01.2016
Associates Degree - Business Management
University of the West Indians