ROBERT WILSON
Las Vegas,United States
Summary
A United States Veteran with the skills for assisting customers with inquiries and resolving issues to enhance satisfaction. The ability to cmmunicate effectively with diverse groups to foster positive relationships. Seeking to utilize these skills for the benefit of the company.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Family Services Specialist
State of Nevada
Las Vegas, Nevada
03.2025 - 01.2026
- Interviewed customers to determine eligibility for State social service programs.
- Executed accurate data entry processes to ensure information integrity.
- Educated customers on the qualifications needed for each program
- Reviewed and documented customer income statements on a monthly basis to ensure compliance with financial guidelines.
- Facilitated customer education on policy rules to ensure benefit retention.
Family Support Trainee
Nevada PEP
Las Vegas, Nevada
09.2022 - 10.2022
- Gain knowledge of Disability Laws (IDEA, Section 504, ADA)
- Participated in Crisis Management Meetings with parents and students
- Familiarized with the purpose of the Individualized Education Program to assist parents who have students with disabilities.
Education
Bachelor of Arts - Sociology
Ashford University
San Diego, TX01.2019
Skills
- Developed and submitted official reports to facilitate informed decision-making and strategic planning
- Developed and implemented communication protocols to streamline information flow
- Led project teams through all phases of development to achieve timely and cost-effective results Oversaw resource allocation and task assignments to optimize team performance Championed continuous improvement practices to elevate project quality
- Cultivated a positive work environment to enhance team performance and morale
- Led project teams in executing strategic initiatives to achieve organizational objectives Oversaw project timelines and resource allocation to optimize efficiency Fostered collaboration among team members to enhance project outcomes
- Performed data entry tasks to support efficient record-keeping and information retrieval
- Led mentorship initiatives to empower individuals in achieving personal and professional growth Developed tailored programs to address specific needs and enhance skill sets Championed a collaborative approach to problem-solving, resulting in improved client outcomes
- Developed and delivered comprehensive training sessions to support employee development and operational efficiency
- Acquired comprehensive knowledge of HIPAA laws to safeguard patient information and maintain confidentiality
- Facilitated skill development initiatives to empower team members and improve overall productivity
Certification
Introduction To Developmental Disorders, Allison Courses, 2023-07-01
Interests
- Cooking
- Youth Activity Involvements (Coaching Sports)
- Music
- Playing Escape Room games
Timeline
Family Services Specialist
State of Nevada
03.2025 - 01.2026
Family Support Trainee
Nevada PEP
09.2022 - 10.2022
Bachelor of Arts - Sociology
Ashford University