Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Robert Wolset

Sellersville,PA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. 35+ Years as a service Technician/Lead technician/Shop Forman,Shop Work Dispatched to Technicians 15-30 techs

Overview

46
46
years of professional experience
1
1
Certification

Work History

Service Writer/Shop Foreman

Faulkner Buick GMC
05.1987 - Current
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
  • Collaborated with service team members to identify areas for improvement, leading to enhanced quality standards and procedures.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Resolved issues by coordinating with [Department] department.

A Level Technician

Reedman Chevorlet
09.1981 - 05.1987
  • Supported colleagues in expanding their technical skills through mentorship programs and hands-on training sessions.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Performed safety and emissions inspections.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Performed emissions tests according to standard procedures.

Technician

KM Auto
06.1978 - 05.1987
  • Tracked and recorded parts and labor costs related to each service call.
  • Completed job reports and logs immediately following service calls.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Education

High School Diploma -

Bensalem Twp High School
Bensalem, PA
06.1978

Skills

  • Record preparation
  • Product Knowledge
  • Strong Organization
  • Materials Transport
  • Customer Relations
  • Coordinating schedules
  • Warranty processing
  • Document and Records Management

Certification

  • Licensed Pa State and Emissions
  • ASE Certified

Timeline

Service Writer/Shop Foreman

Faulkner Buick GMC
05.1987 - Current

A Level Technician

Reedman Chevorlet
09.1981 - 05.1987

Technician

KM Auto
06.1978 - 05.1987

High School Diploma -

Bensalem Twp High School

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Robert Wolset