Robert Wolset
Sellersville,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. 35+ Years as a service Technician/Lead technician/Shop Forman,Shop Work Dispatched to Technicians 15-30 techs
Overview
46
46
years of professional experience
1
1
Certification
Work History
Service Writer/Shop Foreman
Faulkner Buick GMC
4427 Street Rd. Trevose, Pa !9053
05.1987 - Current
- Consulted with customers to assess service requirements and produce accurate orders.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Collaborated with service team members to identify areas for improvement, leading to enhanced quality standards and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Resolved issues by coordinating with [Department] department.
A Level Technician
Reedman Chevorlet
09.1981 - 05.1987
- Supported colleagues in expanding their technical skills through mentorship programs and hands-on training sessions.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed emissions tests according to standard procedures.
Technician
KM Auto
Penndel, Pa
06.1978 - 05.1987
- Tracked and recorded parts and labor costs related to each service call.
- Completed job reports and logs immediately following service calls.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
High School Diploma -
Bensalem Twp High School
Bensalem, PA06.1978
Skills
- Record preparation
- Product Knowledge
- Strong Organization
- Materials Transport
- Customer Relations
- Coordinating schedules
- Warranty processing
- Document and Records Management
Certification
- Licensed Pa State and Emissions
- ASE Certified
Timeline
Service Writer/Shop Foreman
Faulkner Buick GMC
05.1987 - Current
A Level Technician
Reedman Chevorlet
09.1981 - 05.1987
Technician
KM Auto
06.1978 - 05.1987
High School Diploma -
Bensalem Twp High School