Robert Wood
Pacifica,CA
Summary
Energetic and enthusiastic General Manager with 20+ years of experience driving sales and increasing profits with a motivational and encouraging style, and relentless focus on customer service engagement. Results-driven focus on building client rapport utilizing buy in from internal teams. Highly proactive, with the work ethic and desire to go above and beyond to exceed company expectations.
Overview
16
16
years of professional experience
Work History
Showroom Manager
Ann Sacks
San Francisco, CA
03.2020 - 08.2021
- Developed and planned successful business initiatives to drive overall sales.
- Directed and supervised individual and team performance in a commissioned selling environment.
- Supported team and mentored in selling techniques and methods, helping team to exceed sales goals.
- Trained and developed team through focus on pipeline growth, utilization of the SalesForce data base, maximized Trade relationships and elevated customer service to walk in clients.
General Manager
Pottery Barn
Palo Alto, CA
11.2011 - 11.2019
- Enhanced sales and service strategies in a flagship store environment to improve revenue and retention.
- Encouraged, trained and coached employees to maximize performance.
- Motivated managers and team to maximize customer satisfaction, deliver metrics to company expectations and improve bottom-line profitability.
- Developed monthly sales goals, managed payroll effectively to deliver on target results.
- Strategized and established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Managed scheduling for up to 40+ employees to ensure optimal productivity.
- Built and maintained loyal, long-term customer relationships through effective engagement and clientele program focus.
- Delivered exceptional client experiences with personal hands-on leadership of front line associates and managers.
Senior Store Manager
Storables
San Jose, CA
11.2007 - 08.2011
- I was hired to develop sales and strategy implementation during projected company growth phase, including opening new stores.
- Company trainer in Service, People Development and Operations. Key focus areas included Product training, Operations and shipment/receiving strategies, professional skill development, Presentation standards, elevating Service levels and Productivity to drive sales.
- Assigned home store consistently exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends. This included planning and execution of in store promotional events to increase market penetration, acquisition of new customers, and drive customer engagement and retention.
Sales Manager
Bloomingdale's
San Francisco, CA
06.2005 - 11.2007
- Selling Manager of Home Store departments of West Coast Flagship store. Prior to store grand opening; recruited, hired and trained commissioned staff to full census.
- The sales team met and exceeded upselling, and credit card sign-up targets on consistent basis by leveraging excellent communication and personal strengths; often leading other divisions and stores.
- Worked with and through store and corporate teams to plan and execute highly developed in-store promotional events.
- Motivated team sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Utilized my highly developed vendor relationships to cross train the sales team in product assortment and availability. Mentored sales team in all Home area selling, including complex operational issues, and engaging with high value customers.
- Boosted profitability and customer satisfaction ratings by setting ambitious sales goals for the teams, encouraging sales generation, prioritizing customer service, resolving customer issues.
Education
Bachelor of Arts - Political Science
University of Hawaii At Manoa
Honolulu, HISkills
- Leadership and team building
- Cross-functional team management
- Performance metrics elevation
- Inventory management
- Sales Metric Focus
- Customer retention
- Team training and development
- Bilingual (Spanish)
Timeline
Showroom Manager
Ann Sacks
03.2020 - 08.2021
General Manager
Pottery Barn
11.2011 - 11.2019
Senior Store Manager
Storables
11.2007 - 08.2011
Sales Manager
Bloomingdale's
06.2005 - 11.2007
Bachelor of Arts - Political Science
University of Hawaii At Manoa