Robert Wynn

• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Managed daily operations of sales department, including supervision of staff members.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Implemented process changes to streamline sales department workflow.
• Created and presented monthly reports to management on sales performance.

• Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
• Reviewed loan agreements to confirm completeness and accuracy.
• Tracked and managed new leads and followed up on referral business.

Trained team of 15 salespeople to deliver outstanding customer service, boosting customer satisfaction ratings 98%.

• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Supported sales management initiatives to optimize business development.
• Delegated daily tasks to team members to optimize group productivity.
• Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
• Closed deals for the sales team.

• Trained team of 45 sales people to deliver outstanding customer service, boosting customer satisfaction ratings 98%, with an emphasis on closing the sale.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Planned and prepared workflow schedules, delegating tasks for 45 member team.
• Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Closed deal for the sales team

• Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
• Fostered relationships with customers to expand customer base and enhance loyalty and retention.
• Contacted customers via phone and email to explore connections, offer services and cement relationships.
• Provided information about sales processes, warranty requirements and service standards.
• Greeted customers at arrival to build positive relationships and discuss vehicles.
• Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
• Established sales goals and strategies that contributed to increased growth in sales and profitability.