ROBERT YOUNG

Agent owner

• Resolved caller issues quickly and thoroughly.
• Handled and promptly resolved customer complaints to maintain professional relationships.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Increased store traffic by organizing engaging events and promotions that appealed to target customers.
• Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.