ROBERT YOUNGE
AUSTIN,TEXAS
Summary
Results-driven project management professional with expertise in deployment coordination and client solutions. Demonstrated success in managing technology rollouts and documenting processes, enhancing overall project efficiency. Adept at collaborating with cross-functional teams to ensure successful execution and delivery of projects. Proven ability to leverage strong organizational skills to meet deadlines and exceed client expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Solutions Coordinator
AT&T
Austin, Texas
02.2024 - Current
- Led the deployment of communication solutions to clients, ensuring seamless installation and operation.
- Documented sales processes and client onboarding, contributing to workflow improvements.
- Collaborated with cross-functional teams to align deployment timelines with client expectations.
- Provided regular status updates to stakeholders, mitigating risks, and ensuring a smooth rollout.
- Delivered innovative solutions to address customer needs, increasing strategic account revenue by 20%.
CUSTOMER OUTREACH SPECIALIST
MasTec, Inc
Broward County, Florida
05.2023 - 02.2024
- Coordinated field operations and facilitated hardware deployments for regional clients.
- Documented outreach procedures to improve installation efficiency.
- Collaborated with the team leads to manage schedules and resource allocations.
INFORMATION TECHNOLOGY INTERN
Broward Health
Fort Lauderdale, Florida
06.2022 - 08.2022
- Managed day-to-day help-desk operations for a hospital branch with 8,000 employees, ensuring efficient resolution of technical issues, and maintaining seamless operations.
- Project-managed the imaging process for over 40 Wyse 5070 Thin Clients, contributing to the optimization of computing resources, and enhancing the overall IT infrastructure.
- Actively participated in various Information Technology Department meetings, providing essential updates on project progress, and facilitating clear communication within the department.
- Supported testing environments to ensure proper functionality of new hardware before rollout.
SUPERVISOR
Chick-fil-a
Jacksonville, Florida
05.2020 - 01.2021
- Performed day-to-day cash responsibilities for a store generating $1M+ in revenue
- Executed 100+ catering orders and unique customer needs
- Managed daily shift organization and restaurant operations for a store generating $1M+ in revenue
Education
MASTERS OF SCIENCE - TECHNOLOGY MANAGEMENT
Nova Southeastern University
03-2026
BACHELOR OF BUSINESS ADMINISTRATION - MANAGEMENT INFORMATION SYSTEM
Florida Atlantic University
Boca Raton, FloridaSkills
- Technical support
- Microsoft Dynamics 365
- CRM Software
- Linkedin Sales Navigator
- Salesforce
- Excel
- SQL
- Python
- Project management
Certification
Project Management Professional, Project Management Institute, In Progress, 04/25
Accomplishments
- Graduated High Honors from AT&T B2B Sales Development Program
- Salesman of the Month in May 2024, outperforming 22 peers
Timeline
Client Solutions Coordinator
AT&T
02.2024 - Current
CUSTOMER OUTREACH SPECIALIST
MasTec, Inc
05.2023 - 02.2024
INFORMATION TECHNOLOGY INTERN
Broward Health
06.2022 - 08.2022
SUPERVISOR
Chick-fil-a
05.2020 - 01.2021
MASTERS OF SCIENCE - TECHNOLOGY MANAGEMENT
Nova Southeastern University
BACHELOR OF BUSINESS ADMINISTRATION - MANAGEMENT INFORMATION SYSTEM
Florida Atlantic University
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