Jillian Pitsch
Customer Service Manager, Operations & Logistics Lead
Henderson, NV,NV
Summary
Forward thinking manager with extensive knowledge of customer care and success in creative departments, leading employees to achievements. Studious, detail-oriented, and always wanting tofurther my knowledge, I am a problem-solver who is able to focus and excel independently. I am an enthusiastic professional with 13 years of experience building an excellent reputation for improving customer satisfaction and collaborating with my team.
Overview
13
13
years of professional experience
Work History
Client Solutions Coordinator
Freeman
Las Vegas, Nevada
12.2019 - 03.2020
- Boosted team member productivity by streamlining client communications between departments.
- Supported regulatory compliance by overseeing audits to verify protocol adherence.
- Cultivated and strengthened lasting client relationships by aiding and collaborating with fellow teammates.
CS Manager, Operations & Logistics
Zager Guitar INTL
Lincoln, Nebraska
08.2007 - 12.2019
- Directed all departments of Zager Guitar International, a family-owned guitar brand with customers worldwide, sustaining rapid growth while centering individualized customer care with efficient and ever-improving policies and procedures.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth. Created and managed newsletters and other advertisements.
- Delegated assignments based on company goals, project needs and knowledge of individual team members.
- Collaborated with management, technical crew members and third party contractors to organize efficient operations and achieve demanding schedule targets.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Organized and optimized daily operations of office and work shop crew with consistent on-time delivery.
Education
Bachelor of Arts - Art
- Minored in Communications
Skills
Client Account Management
Staff Recruitment & Development
Effective Leadership & Collaboration
Software Proficiency & Business Correspondence
Copywriting and Editing
Troubleshooting/Streamlining
Timeline
Client Solutions Coordinator - Freeman
12.2019 - 03.2020
CS Manager, Operations & Logistics - Zager Guitar INTL
08.2007 - 12.2019
University Of Nebraska Lincoln - Bachelor of Arts, Art