Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Robert Zickau

Virginia Beach,VA

Summary

Adept at fostering team growth and enhancing customer relationships, my tenure at Uslawns showcased my ability to train and mentor staff, resulting in notable performance improvements. Leveraging excellent communication and staff management skills, I ensured high-quality service delivery and efficient project management, significantly boosting client satisfaction and operational efficiency. I was one of two English members able to effectively communicate and interpret Spanish for our many team members that spoke only Spanish resulting in much higher morale and team building amongst the group in total building relationships that transcended beyond the workplace.

As a member of the city of Virginia Beach at the Resort as a member of the plant crew, I was one pf a 4 person group acknowledged for our effort in assisting a client with a problem she had continuously tried before to fix.

As a member of the skatepark at Bayville area, my personal communication skills received recognition many times from parents whose young children were bullied and harassed by the older teens and adults, as I was not willing to let any child or person in general go someplace to have fun only to be find a toxic environment that they felt no one would stick up for them.

As a member of Uslawns, in my second year in the company as a supervisor, I received the top award for our branch at the end of year event recognizing my strong continued abilities and efforts within the company to ensure my sites worked were of top quality and beyond. I strived for perfection and put my all into each site as if it were my very own.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Supervisor

Uslawns
Virginia Beach, VA
09.2020 - 08.2024
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Maintained message content, tone, and emotion as closely as possible.
  • Maximized quality control of translated documents.
  • Assisted foreign language-speaking clients with inquiries.
  • Interpreted spoken and written languages other than English and vice versa.
  • Assisted in the creation of bilingual marketing materials, ensuring accurate translations to reach a wider audience effectively.
  • Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
  • Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
  • Installed stonework according to landscape design plan and client specifications.
  • Removed debris and waste from outdoor areas.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Performed planting, watering, mulching, and edging of lawns.
  • Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
  • Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
  • Educated employees and members of public on plant biology and health.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Maintained gardening tools by replacing blades and fluids.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.

Park Aide 1

City of Virginia Beach, PAAC
Princess Anne Athletic Center
06.2018 - 08.2020
  • Ensured park safety by conducting regular facility inspections and promptly reporting maintenance issues.
  • Increased park safety by regularly inspecting equipment and reporting any issues promptly.
  • Boosted employee morale with regular recognition of outstanding performance and contributions to the team''s success.
  • Promoted teamwork among staff through effective leadership and communication in daily tasks.
  • Performed preventative maintenance on park structures to extend their lifespan and reduce repair costs over time.
  • Maintained high standards of park aesthetics, regularly assessing landscaping needs, and implementing improvements as needed.
  • Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests.
  • Kept grass, trees and landscaping beds in professional condition with regular care.
  • Upheld safety standards in different seasons by handling ice, snow and other periodic issues.
  • Maintained athletic fields for area youth and adult leagues.
  • Checked on safety and operation of park equipment every week.
  • Participated in training programs to enhance skills, ensuring continuous improvement in job performance.
  • Operated a variety of tools and machinery for tasks like mowing lawns, trimming trees, repairing fences, painting picnic tables, fixing broken sprinklers resulting in well-maintained parks'' grounds.
  • Handled minor repairs on park equipment ensuring that all facilities function efficiently.
  • Improved park aesthetics with meticulous attention to detail in litter removal and upkeep of benches, signs, and other infrastructure.
  • Ensured timely completion of assigned tasks by adhering to schedule set by supervisors.

Park Aide 1

City of Virginia Beach
Virginia Beach, Va At Bayville Skatepark
07.2013 - 07.2018
  • Contributed to successful marketing campaigns by providing content for promotional materials highlighting key features of the park facilities and attractions.
  • Ensured park safety by conducting regular facility inspections and promptly reporting maintenance issues.
  • Supported emergency response efforts by effectively communicating critical information to relevant personnel.
  • Enhanced visitor experience by providing exceptional guest services and answering park-related inquiries.
  • Utilized strong problem-solving skills to address visitor complaints, resulting in improved overall satisfaction rates.
  • Educated visitors on park rules and regulations, fostering a safe environment for all guests.

Bookseller

Barnes N Noble at Tidewater Community College
Virginia Beach
06.2008 - 09.2012
  • Collaborated with other staff to support smooth daily operations.
  • Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Dental Assistant

Dr. Brickman
Virginia Beach
08.2008 - 10.2010
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

Education

Associates Of Science - General Studies

Tidewater Community College
Virginia Beach, VA
06.2012

Graduated -

Landstown High School
Virginia Beach, VA
06.2008

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Processes and procedures
  • Policy Enforcement
  • Expectation setting
  • Teamwork and Collaboration
  • Attention to Detail
  • Excellent Communication
  • Professional Demeanor
  • Customer Relationship Management

Certification

As a member of the city of Virginia Beach at PAAC as well as with Uslawns, I was and am Pesticide certified and have regularly taken and passed the test to keep it updated.

As a member of the city of Virginia Beach, I was chainsaw certified and took the class to achieve this.

Languages

Spanish
Professional Working

Timeline

Supervisor

Uslawns
09.2020 - 08.2024

Park Aide 1

City of Virginia Beach, PAAC
06.2018 - 08.2020

Park Aide 1

City of Virginia Beach
07.2013 - 07.2018

Dental Assistant

Dr. Brickman
08.2008 - 10.2010

Bookseller

Barnes N Noble at Tidewater Community College
06.2008 - 09.2012

Associates Of Science - General Studies

Tidewater Community College

Graduated -

Landstown High School
Robert Zickau