Robert Ziglar
Winston Salem ,NC
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Wake Forest University. Skilled in front desk management and problem-solving, consistently resolved guest issues, leading to repeat visits. Demonstrated ability to maintain high efficiency and professionalism, contributing significantly to team success and operational excellence . Great client services
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Wake Forest University
Winston Salem North Carolina
06.2024 - 12.2024
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
- Great skills with typing
Team Member
Debbie's Staffing
Winston-Salem, NC
02.2022 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
Education
Graduate Certificate - Medical Office
Forsyth Technical Community College
Winston-Salem, NCHigh School Diploma -
Mount Tabor High School
Winston-Salem, NC12.2024
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Listening skills
- Administrative skills
- Front desk management
- Housekeeping
- Great Typing Skills
Timeline
Front Desk Agent
Wake Forest University
06.2024 - 12.2024
Team Member
Debbie's Staffing
02.2022 - 05.2024
Graduate Certificate - Medical Office
Forsyth Technical Community College
High School Diploma -
Mount Tabor High School