Robert Zipper
Summary
Accomplished retail manager skilled in driving operational success and team development. Experience includes leading showroom operations, optimizing customer experiences, and implementing effective sales strategies. Adept at resolving complex customer issues while maintaining brand standards, with a focus on enhancing team performance and engagement.
Overview
7
7
years of professional experience
Work History
Assistant Showroom manager
Lovesac
Burlington, MA
09.2025 - Current
- Lead showroom operations independently 3–4 days per week, overseeing sales performance, customer experience, associate development, and operational execution.
- Support daily leadership and operations within Lovesac’s flagship showroom, the highest-volume location in the district.
- Coach and support a team of 6 associates on KPI performance, consultative selling, customer outreach, quote follow-up, and conversion-driving behaviors.
- Trained and developed associates on product knowledge, sales processes, financing solutions, and customer engagement strategies, promoting team performance and consistency.
- Partnered with showroom leadership to enhance sales growth through relationship building, customer profiling, and proactive follow-up strategies.
- Played a key leadership role during Black Friday operations after only two months in the Assistant Showroom Manager position, helping deliver a seamless customer experience during one of the year’s highest-volume sales events.
- Resolved complex customer concerns regarding financing, fulfillment, delivery, exchanges, and post-purchase service, ensuring brand standards and customer satisfaction.
- Execute operational priorities including scheduling support, inventory organization, visual merchandising, and showroom presentation standards.
Sales Associate
Lovesac
Salem, NH
10.2024 - 09.2025
- Delivered consultative product demonstrations and personalized solutions to customers, driving engagement and supporting sales growth.
- Cultivated strong customer relationships through follow-up communication and needs-based selling, enhancing overall customer satisfaction.
- Leveraged expertise in Lovesac products and financing options to effectively address customer needs and overcome objections.
- Partnered with showroom leadership on quote follow-up and customer outreach, contributing to improved sales performance initiatives.
- Earned promotion to Assistant Showroom Manager through consistent sales performance, customer experience excellence, and leadership contributions.
Store Manager
Hot Topic
Nashua, NH
08.2020 - 06.2021
- Led turnaround of underperforming store by implementing accountability measures, coaching, and process improvements to enhance overall execution.
- Directed all aspects of store operations, including sales performance, talent development, merchandising, inventory control, and customer experience.
- Strengthened inventory control and reduced shrink through enhanced oversight, loss prevention practices, and increased team accountability.
- Recruited, hired, trained, and developed associates while fostering engagement and consistent execution of company standards.
- Managed scheduling, payroll, and labor allocation to support operational efficiency and business objectives.
- Analyzed sales trends, KPIs, and operational metrics to identify opportunities and implement action plans to improve store performance.
- Addressed customer escalations and operational challenges while ensuring high service standards and effective brand representation.
Store Manager
Zumiez
Saugus, MA
02.2020 - 08.2020
- Led daily store operations for a high-volume mall location, overseeing sales performance, customer experience, merchandising, inventory management, and operational execution.
- Drove sales performance through KPI tracking, goal setting, and customer engagement, fostering team development.
- Developed and coached associates through ongoing training, performance management, and accountability, resulting in the promotion of two team members into leadership positions.
- Managed recruiting, scheduling, payroll, and labor allocation to enhance operational efficiency and meet business needs.
- Executed visual merchandising, inventory control, and loss prevention initiatives, ensuring compliance with company standards.
1st Assistant Manager
Zumiez
Saugus, MA
08.2019 - 02.2020
- Oversaw store operations, enhancing sales performance, merchandising, inventory management, payroll, and customer experience.
- Analyzed operational and sales trends to identify opportunities for process improvement and increased store performance.
- Coached and trained associates, fostering accountability and driving performance management initiatives.
- Ensured accuracy in inventory, payroll, and operational records, upholding compliance with company policies and procedures.
Assistant Manager
Tillys
Peabody, MA
02.2019 - 08.2019
- Trained and coached associates on product knowledge and customer service standards, improving sales techniques and service quality.
- Oversaw daily store operations, enhancing customer experience, merchandising, inventory management, and operational execution.
- Facilitated staff supervision and issue resolution, contributing to store performance initiatives and adherence to company standards.
Education
Diploma -
Haverhill High School
Haverhill, MASkills
- Showroom presentation techniques
- Customer experience
- Client relations
- Sales performance tracking
- Inventory control
- Shrinkage reduction tactics
- Operations management
- Retail leadership
- Team development
- Payroll management
Timeline
Assistant Showroom manager
Lovesac
09.2025 - Current
Sales Associate
Lovesac
10.2024 - 09.2025
Store Manager
Hot Topic
08.2020 - 06.2021
Store Manager
Zumiez
02.2020 - 08.2020
1st Assistant Manager
Zumiez
08.2019 - 02.2020
Assistant Manager
Tillys
02.2019 - 08.2019
Diploma -
Haverhill High School
Other Experience
Customer Service Representative, Administrative Clerk, Life Insurance Agent, Front End Supervisor, Sales Associate