Robert Zurface
Moyock,NC
Summary
A dynamic Millwork Sales Specialist with a proven track record at Home Depot, I excel in consultative sales and interpersonal communication, driving customer satisfaction and retention. Leveraging skills in sales strategy development and customer needs assessment, I've significantly contributed to creating positive customer experiences and increasing revenue through strategic upselling and effective problem-solving.
As a Pro Associate i was successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and product best suited for project needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
One of my favorite things was to learn about different tools and their applications to better inform my customers.
Overview
2
2
years of professional experience
Work History
Millwork Sales Specialist
Home Depot
02.2024 - Current
- Prepared invoices, processed payments and set up plans for remaining account balances.
- Assisted customers in determining best-fit products and located desired items in lumber yard.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Received incoming door & window deliveries, sorted items and stored in correct racks by dimensions and quality.
- Organized storage spaces for easy use and error-free inventory tracking.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged in friendly conversation with customer to better uncover individual needs.
Pro Associate
Home Depot
03.2023 - 02.2024
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Monitored special orders and prepared for in store pickup or delivery based on customers needs.
Education
GED -
IWCC-Adult Ed. & Literacy
Council Bluffs, IA05-2016
Skills
- Sales strategy development
- Competitor Analysis
- Technical Drawing Interpretation
- Project Estimation
- Material sourcing
- Invoice Preparation
- Consultative Sales
- Upselling
- Special order management
- Commercial customer support
- Customer Assistance
- Inventory Management
- Payment Processing
- Retail Merchandising
- Product Knowledge
- Interpersonal Communication
- Customer Needs Assessment
- Analytical Thinking
- Market Research
- Problem-solving aptitude
- Order Fulfillment
- POS Software
- Order Management
- Product Demonstrations
- Creative Thinking
- Sales Techniques
- Friendly and Helpful
- Customer Retention
Accomplishments
During my year as a Pro Associate i reached a total sales amount of 1.5 million.
Almost every customer tells me i am very informative and helpful, even if we did not have the options they needed in store.
Timeline
Millwork Sales Specialist
Home Depot
02.2024 - Current
Pro Associate
Home Depot
03.2023 - 02.2024
GED -
IWCC-Adult Ed. & Literacy
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