Roberta Bondi
Deerfield Beach,FL
Summary
Organized and efficient Office Manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
11
11
years of professional experience
Work History
Sales Coordinator
Daktronics Inc
Deerfield Beach, FL
06.2020 - Current
- Compiled client profiles and entered information into operating system.
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Worked with sales managers to verify pricing discounts and customer details.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Office Administrator
Daktronics Inc
Deerfield Beach, FL
08.2018 - Current
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
- Reconciled account files and produced monthly reports.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes..
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Administrative Assistant to the Executive Director
Hyster-Yale Group
Greenville Junction, ME
10.2017 - 03.2018
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Screened visitors and issued badges to maintain safety and security.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Scheduled office meetings and client appointments for staff teams.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Executive Assistant to the President
Tata International
Schaumburg, IL
04.2014 - 09.2017
- Used advanced software proficiencies to prepare documents, reports and presentations.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated events and worked on ad hoc projects.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president..
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Created and managed office systems to efficiently deal with documentation.
Bilingual Legal Assistant
Calbom & Schwab, Psc
Moses Lake, WA
02.2012 - 03.2014
- Prepared for trials, conducting legal research and drafting pleadings.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Communicated pertinent information to clients via phone, email and mail.
- Assisted attorneys with reviewing and organizing witness reports.
- Handled electronic court filings and coordinated court activities.
- Contacted clients to schedule appointments and discuss progress of cases.
Education
High School Diploma -
Kingsborough Community College of The City University of New York
Brooklyn, NYHigh School Diploma -
Wakigawa
Rio De Janeiro, BrazilAssociate of Business Administration -
SINSERJ
Rio De Janeiro, BrazilAssociate of Administration -
INE Instituto Nacional De Especializacao
Rio De Janeiro, BrazilSkills
- Account servicing
- Goals and Performance
- Analytical Thinking
- Product and Service Sales
- Strong enthusiasm
- Problem solving strength
- Expense reporting
- Customer Relations
- Interpersonal communication skills
- Client Service
- First Aid/CPR
- Excellent Communication
- Teamwork and Collaboration
- Problem-Solving
Languages
Spanish and Portuguese (native)
Timeline
Sales Coordinator
Daktronics Inc
06.2020 - Current
Office Administrator
Daktronics Inc
08.2018 - Current
Administrative Assistant to the Executive Director
Hyster-Yale Group
10.2017 - 03.2018
Executive Assistant to the President
Tata International
04.2014 - 09.2017
Bilingual Legal Assistant
Calbom & Schwab, Psc
02.2012 - 03.2014
High School Diploma -
Kingsborough Community College of The City University of New York
High School Diploma -
Wakigawa
Associate of Business Administration -
SINSERJ
Associate of Administration -
INE Instituto Nacional De Especializacao