Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Roberta Botoc

Roberta Botoc

Romania

Summary

Dynamic individual skilled in fostering outstanding customer experiences and team leadership, pursuing new opportunities.

Overview

4
4
years of professional experience

Work History

Jr Assistant Purser

Princess Cruises
Los Angeles, California
11.2025 - Current
  • Assisted in managing passenger check-in processes and boarding procedures.
  • Handled inquiries and resolved issues promptly to ensure passenger satisfaction.
  • Processed payments from customers using a variety of payment methods such as cash, check or credit cards.
  • Handled emergency situations in accordance with established protocols.
  • Maintained an up-to-date knowledge of all ship's facilities, services and destinations offered onboard.

Guest Information Team Leader

Whitefish Mountain Resort
Whitefish, MT
06.2025 - 10.2025
  • Coordinating and overseeing the daily operations of the Guest Information Department
  • Assigning staff to their respective roles and providing support as needed
  • Managing cash transactions and preparing related reports

Front Desk Agent

Fireside Inn&Suites
West Lebanon, NH
05.2024 - 10.2024
  • Welcomed guests and contractors in a courteous and accommodating manner.
  • Utilized the RMS system for check-in, check-out and reservation making processes.
  • Handled phone inquiries related to reservations and provided assistance with general questions.

Jewelry Sales Associate

Crazy Horse
Jackson, WY
01.2024 - 04.2024
  • Assist customers by responding to their inquiries and providing in-depth product knowledge.
  • Performed opening and closing procedures, assuring the store was in a spotless condition.
  • Handled cash and card transaction using the point of sales system.

Front Desk Supervisor

Snake River Lodge and Spa
Jackson Hole, WY
12.2023 - 04.2024
  • Used Opera Cloud to process reservations, check-ins and check-outs
  • Assisted with training of new team members
  • Provided support with billing issues and software related questions

Front Desk Associate

Chateau on the Lake
Branson, MO
05.2023 - 12.2023
  • Greeted guest at front desk and engaged in pleasant conversations while managing check-in and check-out processes.
  • Took reservations both over the phone and in person, managing propriety inventory and guest’s needs.
  • Performed PBX specific tasks taking calls, transferring to designated departments, answering general questions.
  • Maintained a close communication with other departments to ensure guest’s issues are taken care of in a timely manner.

Complaint Handling Specialist

Orange Romania
11.2021 - 04.2023
  • Received, investigated, and addressed customer concerns in accordance with company policies, procedures, and regulatory guidelines.
  • Communicated resolution to customers through various channels including phone calls, emails, and written correspondence.

Education

Bachelor of Economics - Economics and International Business

West University of Timisoara
Romania

Skills

  • Proficiency in hotel management systems (Opera Cloud, RMS), as well as vessel specific softwares (Shipstar, Oassys, Ocean Hospitality)
  • Peer training experience
  • Problem-solving abilities
  • Team management
  • Cash handling

Languages

English
Full Professional

Timeline

Jr Assistant Purser

Princess Cruises
11.2025 - Current

Guest Information Team Leader

Whitefish Mountain Resort
06.2025 - 10.2025

Front Desk Agent

Fireside Inn&Suites
05.2024 - 10.2024

Jewelry Sales Associate

Crazy Horse
01.2024 - 04.2024

Front Desk Supervisor

Snake River Lodge and Spa
12.2023 - 04.2024

Front Desk Associate

Chateau on the Lake
05.2023 - 12.2023

Complaint Handling Specialist

Orange Romania
11.2021 - 04.2023

Bachelor of Economics - Economics and International Business

West University of Timisoara
Roberta Botoc