Roberta Botoc
Romania
Summary
Dynamic individual skilled in fostering outstanding customer experiences and team leadership, pursuing new opportunities.
Overview
4
4
years of professional experience
Work History
Jr Assistant Purser
Princess Cruises
Los Angeles, California
11.2025 - Current
- Assisted in managing passenger check-in processes and boarding procedures.
- Handled inquiries and resolved issues promptly to ensure passenger satisfaction.
- Processed payments from customers using a variety of payment methods such as cash, check or credit cards.
- Handled emergency situations in accordance with established protocols.
- Maintained an up-to-date knowledge of all ship's facilities, services and destinations offered onboard.
Guest Information Team Leader
Whitefish Mountain Resort
Whitefish, MT
06.2025 - 10.2025
- Coordinating and overseeing the daily operations of the Guest Information Department
- Assigning staff to their respective roles and providing support as needed
- Managing cash transactions and preparing related reports
Front Desk Agent
Fireside Inn&Suites
West Lebanon, NH
05.2024 - 10.2024
- Welcomed guests and contractors in a courteous and accommodating manner.
- Utilized the RMS system for check-in, check-out and reservation making processes.
- Handled phone inquiries related to reservations and provided assistance with general questions.
Jewelry Sales Associate
Crazy Horse
Jackson, WY
01.2024 - 04.2024
- Assist customers by responding to their inquiries and providing in-depth product knowledge.
- Performed opening and closing procedures, assuring the store was in a spotless condition.
- Handled cash and card transaction using the point of sales system.
Front Desk Supervisor
Snake River Lodge and Spa
Jackson Hole, WY
12.2023 - 04.2024
- Used Opera Cloud to process reservations, check-ins and check-outs
- Assisted with training of new team members
- Provided support with billing issues and software related questions
Front Desk Associate
Chateau on the Lake
Branson, MO
05.2023 - 12.2023
- Greeted guest at front desk and engaged in pleasant conversations while managing check-in and check-out processes.
- Took reservations both over the phone and in person, managing propriety inventory and guest’s needs.
- Performed PBX specific tasks taking calls, transferring to designated departments, answering general questions.
- Maintained a close communication with other departments to ensure guest’s issues are taken care of in a timely manner.
Complaint Handling Specialist
Orange Romania
11.2021 - 04.2023
- Received, investigated, and addressed customer concerns in accordance with company policies, procedures, and regulatory guidelines.
- Communicated resolution to customers through various channels including phone calls, emails, and written correspondence.
Education
Bachelor of Economics - Economics and International Business
West University of Timisoara
RomaniaSkills
- Proficiency in hotel management systems (Opera Cloud, RMS), as well as vessel specific softwares (Shipstar, Oassys, Ocean Hospitality)
- Peer training experience
- Problem-solving abilities
- Team management
- Cash handling
Languages
English
Full Professional
Timeline
Jr Assistant Purser
Princess Cruises
11.2025 - Current
Guest Information Team Leader
Whitefish Mountain Resort
06.2025 - 10.2025
Front Desk Agent
Fireside Inn&Suites
05.2024 - 10.2024
Jewelry Sales Associate
Crazy Horse
01.2024 - 04.2024
Front Desk Supervisor
Snake River Lodge and Spa
12.2023 - 04.2024
Front Desk Associate
Chateau on the Lake
05.2023 - 12.2023
Complaint Handling Specialist
Orange Romania
11.2021 - 04.2023
Bachelor of Economics - Economics and International Business
West University of Timisoara