Roberta Camacho
Circle K
Lubbock,TX
14
years of professional experience
Dynamic Assistant Store Manager at Circle K with a proven track record in enhancing customer satisfaction and driving sales through effective team leadership and inventory control. Skilled in problem-solving and staff supervision, I successfully implemented merchandising strategies that boosted product visibility, contributing to a significant increase in store performance.
Work History
Assistant Store Manager
3 Years- Assisted in daily operations to ensure efficient store management and customer satisfaction.
- Trained new staff on operational procedures and customer service protocols.
- Monitored inventory levels, coordinating restocking efforts for optimal product availability.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Collaborated with team members to maintain cleanliness and organization throughout the store.
- Analyzed sales trends to support inventory planning and promotional activities.
- Supported management in scheduling staff shifts to align with peak business hours.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Assistant
2 Years 4 Months- Supported daily operations by managing scheduling and communication among team members.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Coordinated training sessions for new staff, enhancing onboarding experience and efficiency.
- Streamlined administrative processes, improving workflow and reducing response times for inquiries.
- Maintained organized records of transactions and client interactions for easy access and reference.
- Collaborated on team projects to develop innovative solutions that enhanced service delivery.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Adapted quickly to changes in operational procedures, contributing to team flexibility and resilience.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
Head Cook
9 Months- Supervised kitchen staff to ensure efficient meal preparation and service.
- Developed and refined menu items based on seasonal ingredients and customer preferences.
- Maintained high standards of food safety and sanitation in compliance with health regulations.
- Coordinated inventory management to minimize waste and optimize ingredient usage.
- Oversaw daily operations, ensuring timely service during peak hours through effective delegation of tasks.
- Collaborated with front-of-house staff to enhance overall dining experience for guests.
- Trained new cooks on kitchen procedures, equipment use, and culinary techniques.
- Implemented cost-effective strategies to reduce food costs while maintaining quality standards.
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Lead Server
7 Years 8 Months- Oversaw daily operations to ensure smooth service and customer satisfaction.
- Trained and mentored new servers in menu knowledge and best practices.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Coordinated team schedules to optimize staff coverage during peak hours.
- Developed training materials to enhance staff performance and service consistency.
- Collaborated with kitchen staff to streamline food preparation processes for efficiency.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
No Degree
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Retail operations
Inventory control
Store organization
Time management
Team building and leadership
Customer service management
Staff supervision
Employee scheduling
POS systems
Upselling and cross selling
Goals and performance
Loss prevention
Sales techniques
Order management
Timeline
Assistant Store Manager
Circle K
08.2023 - CurrentRead More
Assistant
Toot N Totum
04.2021 - 08.2023Read More
Head Cook
Dos Jefes
07.2020 - 04.2021Read More
Lead Server
IHOP
08.2012 - 04.2020Read More
Kress High School
No Degree
Read More