Roberta Carter
Texarkana
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
1987
1987
years of post-secondary education
Work History
Customer Service Representative
Loanstar title loans
Texarkana
07.2024 - Current
- Assisted customers in understanding loan options and application processes.
- Managed customer inquiries through phone and online chat platforms.
- Processed loan applications efficiently while maintaining compliance standards.
PCA
Southern Caregivers
Texarkana
09.2023 - 07.2024
- Assisted clients with daily living activities, including bathing and dressing.
- Monitored client health and reported changes to healthcare professionals.
Customer Service Representative
Lincare
Texarkana
07.2023 - 08.2023
- Assisted customers in understanding loan options and application processes.
- Managed customer inquiries through phone and online chat platforms.
- Processed loan applications efficiently while maintaining compliance standards.
Recruiter
TSD Logistics
Texarkana
06.2022 - 06.2023
- Conducted full-cycle recruitment for various logistics positions.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Developed and maintained relationships with staffing agencies and job boards.
Recruiter
Tri national inc
Hooks
11.2021 - 05.2022
- Conducted full-cycle recruitment for various logistics positions.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Developed and maintained relationships with staffing agencies and job boards.
Recruiter
JD& Billy Hines Trucking
Prescott
01.2015 - 10.2021
- Conducted full-cycle recruitment for various logistics positions.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Developed and maintained relationships with staffing agencies and job boards.
Life Skills Instructor
PNCSS
Prescott
09.2009 - 12.2014
- Developed personalized life skills programs for diverse client needs.
- Facilitated group workshops focusing on communication and interpersonal skills.
- Collaborated with multidisciplinary teams to integrate supportive resources.
Education
Associate of Science - Nursing
UACCH
Hope , AR 08.2010 - 05.2011
Camden School District
Camden , ARSkills
- Loan processing
- Customer inquiries
- Compliance standards
- CRM software
Affiliations
- Combining a passion for gardening with church activities offers a fulfilling way to serve the community, steward nature and nurture fellowship.
Accomplishments
- 2016 outstanding performance
- 2021 certificate of membership
- 2023 First place winner pack a pew
- 2023 most family/ friends in attendance
Timeline
Customer Service Representative
Loanstar title loans
07.2024 - Current
PCA
Southern Caregivers
09.2023 - 07.2024
Customer Service Representative
Lincare
07.2023 - 08.2023
Recruiter
TSD Logistics
06.2022 - 06.2023
Recruiter
Tri national inc
11.2021 - 05.2022
Recruiter
JD& Billy Hines Trucking
01.2015 - 10.2021
Associate of Science - Nursing
UACCH
08.2010 - 05.2011
Life Skills Instructor
PNCSS
09.2009 - 12.2014
Camden School District