Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
Generic

Caprisha Howard

Maumelle,AR

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Transamerica
10.2021 - Current

Chargeback Representative

FIS - Little Rock, AR
04.2020 - 10.2021

Bank Customer Service Rep

US Bank - Little Rock, AR
08.2019 - 04.2020

Customer Support

Wehco Video Client Care - Bryant, AR
12.2017 - 08.2019

Education

Diploma -

Parkview Magnet High School
05.2011

Some College (No Degree) - Health And Science

Pulaski Technical College
North Little Rock, AR

Skills

  • Customer Service
  • Filing
  • Receptionist
  • Guest Service
  • Data Entry
  • MS Office
  • Quickbooks
  • Account Management
  • Powerpoint
  • Microsoft Word
  • Microsoft Outlook
  • Administrative Assistant
  • Microsoft Excel
  • Microsoft Office
  • Outlook
  • Computer Literacy
  • Communications
  • Business Development
  • Bookkeeping
  • Clerical Experience
  • Office Management
  • Accounts Receivable
  • Phone Etiquette
  • Analysis skills
  • Citrix
  • Software troubleshooting
  • Windows
  • Research
  • Typing
  • Banking
  • Loan origination
  • Customer support
  • Inventory control
  • Loan processing
  • Accounting
  • Accounts payable
  • Data collection
  • Computer Networking
  • Microsoft Windows Server
  • Medical terminology
  • Documentation review

Certification

  • [Claim Adjuster] Training - [2023]
  • [aesthetician] License - [2019]

Assessments

  • Verbal Communication, Proficient, 06/01/19
  • Receptionist, Highly Proficient, 07/01/19
  • Customer Focus & Orientation, Proficient, 07/01/19
  • Conscientiousness, Highly Proficient, 05/01/19
  • Problem Solving, Highly Proficient, 05/01/19

Personal Information

Hello I’m am a experienced customer service worker for 5 years or more. I am also a single mother of 3, two girls and one boy. Outside of my career I am a MUA (make up artist).

Timeline

Customer Service Representative

Transamerica
10.2021 - Current

Chargeback Representative

FIS - Little Rock, AR
04.2020 - 10.2021

Bank Customer Service Rep

US Bank - Little Rock, AR
08.2019 - 04.2020

Customer Support

Wehco Video Client Care - Bryant, AR
12.2017 - 08.2019

Diploma -

Parkview Magnet High School

Some College (No Degree) - Health And Science

Pulaski Technical College
Caprisha Howard