Roberta Cox
Warren,USA
Summary
Accomplished Systems Analyst with extensive experience at BCBSM, recognized for exceptional leadership and analytical capabilities. Successfully led large-scale IT projects, achieving seamless implementations and consistently exceeding SLA targets. Expertise in fostering team collaboration and delivering technical solutions that align with complex business needs. Committed to leveraging skills to drive organizational efficiency and innovation.
Overview
39
39
years of professional experience
Work History
Systems Analyst III
BCBSM
12.2019 - 07.2024
Team Leader II – IT Membership
BCBSM
05.2004 - 12.2019
- I participate in all work activities with my employee’s which has given me the opportunities to learn most of the job responsibilities for this job
- I am responsible for meeting the SLA’s for all projects assigned to me and my team
- I have taken countless Leadership and Career Development courses
- I participate in almost all the Diversity and Inclusion events; webinar’s and training classes
- I write performance reviews on a yearly basis; at one time having 10 direct reports
- I work very well with my team
- I am respected by my employees, coworkers, leaders and external customers
- I am trustworthy, with honesty and integrity
- I utilize the Corporate Cultural Beliefs daily
- I do not micromanage my staff; I monitor their work based on reports and assist them if I feel they are falling behind
- I have a strong understanding of our customers needs and work with my team to accomplish these projects on time and within the budget
Senior Analyst – IT Membership (MDSS)
BCBSM
03.2006 - 05.2010
- Responsible for the implementation of large and complex projects
- I worked to implement the URMBT account for General Motors Retiree’s on the NASCO Classic System
- I participated in large workgroups with General Motors, Fidelity and other vendors to accomplish the implementation
- I worked on many key projects and implementations including new group implementations for Key and Large Accounts
- I handled all projects that were received from General Motors
- I have worked with Pharmacy Services, Benefit Administration, Marketing, AIM, Third Party Administrators, VSP and ESI on most of my projects
Analyst – IT Membership (MDSS)
BCBSM
01.2002 - 03.2006
- Responsible for Group Level Maintenance/Projects
- I was considered a subject matter expert on self-funded /premium billed accounts
- I reconciled all the billing statements prior to sending them to the customer
- I corrected any billing errors or billing adjustments as needed
- I also handled inbound 834 files for loading Membership/Eligibility into NASCO for Key and Large Accounts
- I interfaced with the Group Customer as well as Third Party Administrators to correct or resolve any issues or concerns
Bargaining Unit Employee
BCBSM
04.1985 - 01.2002
- Responsible for the maintenance of Subscriber and Members
- Updated membership records based on written inquiries and requests
- Handled all the Self-Funded Billing Statements and reconciliations
- I corrected all out of balance or unreconciled cash for each of the accounts
- I began my career as a BU3 and was promoted to a BU9 prior to moving to IT Membership
Education
Some Credit Hours -
Baker College
06.2000
Diploma -
Cousino Senior High School
Warren, MI05.1984
Skills
- Leadership
- Interpersonal Communication
- Analytical Skills
- Technical Solutions
- Business Requirements Analysis
- Systems Design
- Functional Specifications
- Technical Guidance
- Test Planning
- Data Analysis
- Technical Expertise
- Team Leadership
- Coaching
- Mentoring
- Performance Feedback
- Written Communication
- Verbal Communication
- Data Management
- Team Collaboration
- Adaptability
References
Upon Request
Phone
cell, 586-298-0810
Timeline
Systems Analyst III
BCBSM
12.2019 - 07.2024
Senior Analyst – IT Membership (MDSS)
BCBSM
03.2006 - 05.2010
Team Leader II – IT Membership
BCBSM
05.2004 - 12.2019
Analyst – IT Membership (MDSS)
BCBSM
01.2002 - 03.2006
Bargaining Unit Employee
BCBSM
04.1985 - 01.2002
Some Credit Hours -
Baker College
Diploma -
Cousino Senior High School