Roberta Davis
Rockford,IL
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
13
13
years of professional experience
Work History
Universal Banker Teller
First National Bank & Trust Co.
01.2020 - 06.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed applications for new accounts.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Telephone Banking Specialist
US Bank National Association
02.2015 - 01.2020
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
Fraud Operations Specialist
JP Morgan Chase Bank NA
03.2010 - 01.2015
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
Education
BBA - Business Management
Strayer University
Online06.2025
Skills
- Excellent Communication Skills
- Customer Loan Processing
- Excellent Time Management Skills
- Exceptional Customer Service
- Cash Vault Auditing
- International Finance Knowledge
- Pleasant and Personable
Timeline
Universal Banker Teller
First National Bank & Trust Co.
01.2020 - 06.2023
Telephone Banking Specialist
US Bank National Association
02.2015 - 01.2020
Fraud Operations Specialist
JP Morgan Chase Bank NA
03.2010 - 01.2015
BBA - Business Management
Strayer University
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