Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roberta Dobynes

Chicago,IL

Summary

Detail-oriented Pharmacy Technician with 12+ years of experience in pharmacy operations, hazardous compounding, and health system coordination. Proven leadership in high-pressure settings, ensuring compliance with regulatory standards (USP, HIPAA) and optimizing operational workflows. Adept in EMR systems, data entry, patient documentation, and team training.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pharmacy Technician III – Hazardous Compounding

Northwestern Medicine
04.2023 - Current
  • Prepare and document chemotherapy and non-chemotherapy compounds with 100% compliance to safety protocols and USP standards.
  • Maintain accuracy in Omnicell cabinet inventory to support real-time medication dispensing.
  • Conduct QA checks and cross-verify documentation for precision in patient treatment records.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Prior Authorization Technician

Adecco Staffing (OptumRx Contract)
09.2022 - 02.2023
  • Reviewed prior authorization requests, ensuring complete and compliant documentation per insurance and legal standards.
  • Entered sensitive patient data into multiple systems with high accuracy and efficiency.
  • Liaised with providers and patients to gather required clinical documentation and ensure timely case resolution.

Personal Trainer (Self-Employed)

Body by Bird Personal Training
07.2021 - 03.2022
  • Built and maintained a client base by conducting sample training sessions and helping clients set and reach personal fitness goals.
  • Applied knowledge of physiology and body mechanics to create personalized fitness plans.
  • Evaluated individuals’ physical conditions and adapted programs allowing best possible fitness outcome.
  • Educated clients on nutrition and active lifestyle benefits to support transition into a healthier lifestyle.
  • Maintained safety standards during sessions.
  • Motivated clients through progress tracking and support to ensure program adherence.

Pharmacy Technician (Contract)

United Pharmacy Staffing
12.2020 - 06.2021
  • Helped preserve patient trust and satisfaction by supporting UHS Pharmacy operations during peak season, ensuring no delays in patient care.
  • Supported large-scale COVID-19 vaccine documentation, preparation, and administration efforts at UI Health Hospital and assisted with other pharmacy operations to offset vaccination workload.
  • Supported Loyola Hospital Pharmacy team with daily pharmacy tasks to aid workflow.

Pharmacy Technician

Rush University Medical Center
05.2018 - 12.2020
  • Promoted to Tech II within 2 years
  • Utilized EMR systems (EPIC, Pyxis) for medication orders, inventory logs, and temperature reports.
  • Compounded sterile and non-sterile products per USP and hospital guidelines.
  • Played a key role in managing controlled substances and maintaining inventory logs.
  • Answered pharmacy and patient order related question via phone or EMR system to ensure seamless care.

Senior Pharmacy Technician

Walgreens Pharmacy
08.2013 - 03.2018
  • Promoted to Lead Technician within 2 years for operational excellence and leadership.
  • Managed prescription documentation, insurance claims, and labeling to ensure compliance and patient safety.
  • Trained junior techs and assisted in inventory audits and reporting.

Education

Certificate - Personal Training

Bryan University
Tempe, AZ
2021

Certificate - Pharmacy Technician

Coyne College
Chicago, IL
2013

Skills

  • Medical Records Documentation
  • Patient Data Entry & Confidentiality (HIPAA)
  • Electronic Medical Records (EPIC, RxIdeas, RxVerify)
  • Regulatory Compliance (USP, FDA, JCAHO)
  • Aseptic Techniques, Sterile Compounding & Hazardous Compounding
  • Cross-Functional Team Collaboration
  • Inventory & Omnicell/Pyxis Management
  • Leadership, Mentoring & Process Improvement

Certification

  • CPhT - Certified Pharmacy Technician
  • Registered Pharmacy Technician (Illinois)
  • CPR & AED Certified


Timeline

Pharmacy Technician III – Hazardous Compounding

Northwestern Medicine
04.2023 - Current

Prior Authorization Technician

Adecco Staffing (OptumRx Contract)
09.2022 - 02.2023

Personal Trainer (Self-Employed)

Body by Bird Personal Training
07.2021 - 03.2022

Pharmacy Technician (Contract)

United Pharmacy Staffing
12.2020 - 06.2021

Pharmacy Technician

Rush University Medical Center
05.2018 - 12.2020

Senior Pharmacy Technician

Walgreens Pharmacy
08.2013 - 03.2018

Certificate - Personal Training

Bryan University

Certificate - Pharmacy Technician

Coyne College

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Roberta Dobynes