Raven Snidow
Christiansburg,VA
Summary
Detail-oriented pharmacy employee with a desire to shift focus toward behavioral healthcare. Bringing a background in medication management, patient interaction, and healthcare processes. Seeking a role as a behavioral technician to apply problem-solving skills, empathy, and a strong work ethic to assist individuals with behavioral challenges. Committed to promoting positive outcomes, fostering a safe environment, and contributing to the well-being of clients in need of behavioral support
Overview
6
6
years of professional experience
Work History
Pharmacy Front End Supervisor
Christiansburg Pharmacy
Christiansburg , VA
06.2021 - Current
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Trained new employees in customer service techniques and store policies.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Assisted management team in developing operational strategies that improved overall store performance.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Preparing new prescriptions and refill requests for patients
- A keen eye for detail
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations. Including HIPPA
- Assisted in training new employees on pharmacy procedures.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Prepared prescription transfers to other pharmacies.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Production Worker
Moog
Blacksburg, VA
05.2020 - 05.2021
- Assisted in setting up production lines for manufacturing processes.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Followed safety protocols while operating machines and equipment.
- Monitored production line operations to ensure efficiency and accuracy.
- Reported any issues to supervisor immediately for resolution.
- Cleaned up work area at end of shift to maintain safe working environment.
Crew Member Trainer
Wendy’s
Blacksburg, VA
12.2017 - 04.2020
- Provided training to new crew members on proper customer service techniques and store policies.
- Demonstrated the correct way to use the register, handle cash, and process credit cards.
- Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.
- Observed staff during shift work to identify areas for improvement and provide feedback accordingly.
Education
High School Diploma -
Blacksburg High School
Blacksburg, VA07.2019
Associate Degree in Nursing - Nursing Education
New River Community College
Dublin, VASkills
- Training and Mentoring
- Time Management
- Strong desire to help others
- Treatment Plan Development
- Patient Monitoring
- Medical Records Documentation
- HIPAA Compliance
- Attention to Detail
- Documentation Skills
- Customer Service
- Security Procedures Knowledge
- Ability to multitask
Timeline
Pharmacy Front End Supervisor
Christiansburg Pharmacy
06.2021 - Current
Production Worker
Moog
05.2020 - 05.2021
Crew Member Trainer
Wendy’s
12.2017 - 04.2020
High School Diploma -
Blacksburg High School
Associate Degree in Nursing - Nursing Education
New River Community College
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