Manager, Sales and Customer Support
Franga Dunkin LLC
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
- Coordinated trade show participation, showcasing company offerings while networking with industry professionals to generate leads.
- Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
- Increased sales by developing and implementing effective sales strategies.
- Streamlined internal processes for improved efficiency, leading to higher productivity in the sales and customer support teams.
- Negotiated contracts with key accounts, securing long-term partnerships beneficial to both parties.
- Improved customer retention rates by creating loyalty programs that incentivized repeat business.
- Conducted detailed market analysis to identify potential opportunities for growth and expansion.
- Established strong client relationships by conducting regular follow-ups and maintaining open communication.
- Launched new products successfully by strategizing their promotion and coordinating launch events.
- Enhanced customer satisfaction through attentive support and prompt issue resolution.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.