Roberta Fontenot
West Covina,CA
Summary
Versatile and dedicated professional with extensive experience in industries. Solid team player with an upbeat, positive attitude and passion for building relationships, cultivating partnerships. Motivated to maintain customer satisfaction and contribute to company success.
Overview
16
16
years of professional experience
Work History
Accounts Receivable Clerk
Cozzia USA
Covina, CA
10.2023 - Current
- Processed invoices, credit memos, and other documents related to accounts receivable
- Reconciled daily cash receipts with bank deposits
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly
- Applied cash receipts and performed daily bank deposits
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
- Updated vendor files with new contact information or changes in payment terms upon request
- Managed timely invoicing of clients and ensured accurate billing details
- Enhanced customer satisfaction through prompt and courteous handling of all inquiries and complaints
- Provided support on audits of accounts receivable by gathering requested information from internal systems
- Assisted with month-end and year-end closing processes
Accounting Administrator
DMS Facility Services
South Pasadena, CA
06.2021 - 10.2023
- Check AP and AR email every day; disperse billing and respond to emails accordingly
- Input daily ACH and check deposits
- Manage daily cash report
- Input funds transfers
- Update and send out recurring billing for 60+ accounts via mail, email, coupa and corrigo
- Audit Supervisor's credit card expense reports
- Audit invoices and G/L coding for AP and AR
BDC Service Representative
Wondries Toyota
Alhambra, CA
03.2018 - 07.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Improved sales abilities and product knowledge to provide optimal service and achieve quotas
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Built long-term, loyal customer relations by providing top-notch service and detailed information
Waitress/Bartender
Diner On Main
Alhambra, CA
01.2013 - 02.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Receptionist
M.D. Telecom
Tracy, CA
07.2011 - 01.2013
- Greeted incoming visitors and customers professionally and provided friendly assistance
- Handle customer inquiries, complaints, billing questions and payments
- Schedule and confirmed appointments, communicated with clients and updated client records
- Received and distributed daily mail, packages, deliveries, faxes and internal documents
- Supported various administrative duties by proofreading, transcribing, and invoicing
Child Care Attendant
San Gabriel Parks & Recreation
San Gabriel, CA
06.2009 - 08.2011
- Helped establish and maintain a safe, clean, and positive childcare environment
- Taught children how to complete basic crafts such as paintings, drawings and decorations
- Enforced rules to maintain children's safety and created welcoming, caring environment
- Organized and supervised age-appropriate games, activities, field trips and special arts & crafts
Education
High School Diploma -
Gabrielino High School
01.2011
Skills
- Excellent customer service skills
- Tech Savvy
- Takes initiative to resolve any problems and/or conflict
- Proficient in MS Office/ Excel/ Adobe
- Time management and multitasking
- Communication and leadership
- Critical thinker and results-oriented
- Dynamic, articulate and reliable
References
- Lizbeth Quezada (626) 558-3529
- Lilian Mijangos (562) 879-1259
- Joseph Castro (626) 322-6359
Timeline
Accounts Receivable Clerk
Cozzia USA
10.2023 - Current
Accounting Administrator
DMS Facility Services
06.2021 - 10.2023
BDC Service Representative
Wondries Toyota
03.2018 - 07.2021
Waitress/Bartender
Diner On Main
01.2013 - 02.2018
Receptionist
M.D. Telecom
07.2011 - 01.2013
Child Care Attendant
San Gabriel Parks & Recreation
06.2009 - 08.2011
High School Diploma -
Gabrielino High School