Summary
Overview
Work History
Education
Skills
Timeline
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Robert A. Goderich

Madison,WI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

General Manager

Madison Chocolate Co
10.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of individuals, fostering a positive work environment and high employee satisfaction.
  • Developed and cultivated a team through targeted recruitment, and training. Offering additional opporuntities and growth where applicable.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Ensured optimal functioning of Front of House needs, and helped implement promotions and events for customer engagement and market visibility.

Loan Servicing Specialist

BMO Harris Bank
05.2013 - 10.2021
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Ensured that communications where concise and easy to understand when assisting with loss prevention. When necessary taking initiative to contact and work through trouble areas.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Collaborated with cross-functional teams to ensure seamless loan origination, closing processes, and ensuring least possibility of loss.
  • Assisted in the development of new procedures to better serve customer needs and preferences.
  • Participated in continuous improvement initiatives aimed at enhancing operational efficiency within the Loan Servicing department.
  • Conducted thorough reviews of loan documentation, ensuring accuracy and compliance with company policies.
  • Developed and implemented training programs for new Loan Servicing Specialists, improving overall team performance.
  • Enhanced customer satisfaction through timely resolution of loan servicing issues.
  • Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.
  • Improved loan processing efficiency by streamlining documentation and workflow procedures.

Branch Manager

Associated Bank
01.2006 - 03.2011
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.

Education

No Degree - Music Education

University of Wisconsin - Waukesha
Waukesha WI

High School Diploma -

Powell County High School
Deer Lodge, MT
05.1998

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Training and coaching
  • Staff Management
  • Customer Relations
  • Relationship Buildingf
  • Staff training/development

Timeline

General Manager

Madison Chocolate Co
10.2021 - Current

Loan Servicing Specialist

BMO Harris Bank
05.2013 - 10.2021

Branch Manager

Associated Bank
01.2006 - 03.2011

No Degree - Music Education

University of Wisconsin - Waukesha

High School Diploma -

Powell County High School

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Robert A. Goderich